Privacy Policy | Engel & Völkers Andorra

Privacy Policy Engel & Völkers Andorra

Introduction

This Data Protection Policy has been prepared in accordance with the provisions of Law 29/2021, of October 28, Qualified on the Protection of Personal Data (*LQPD), the regulations that develop it and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (RGPD), in the processing activities applicable to it, in accordance with article 3.2 of this regulation.

Kampfraat Real Estate S.L.U. (hereinafter, “EV Andorra”) is committed to protecting the privacy of each user of our website and our services (hereinafter, "you").
This Privacy Policy explains our practices regarding the use of personal data collected and processed through our services. The terms defined in this document will have the same meaning as they have in the Legal Notice of EV Andorra

1. Data controller

The entity responsible for the data is Kampfraat Real Estate S.L.U (hereinafter “EV Andorra”), with *NRT L-710620-Uno and registered office at Calle La María Plan 8 – AD500 Andorra la Vieja.
All communications regarding the processing of your personal data will be addressed to the email address andorra.dpd@engelvoelkers.com, where you can also contact our data protection officer.

2. Data processing during visits to the website

For the use of the website www.engelvoelkers.ad (hereinafter the “website”), Kampfraat Real Estate S.L.U (hereinafter “EV Andorra”) informs its users that the use of the website will involve the processing of the following personal data:

When using the website, personal data will be processed, in particular:

Personal data (email address, first name, last name, title, postal address, telephone number, etc. [hereinafter “data” or “personal data”]) that users provide when registering on the website (for example, in contact requests or in connection with the sending of newsletters);
Personal data sent by the users' web browser each time they access the website and stored in server log files. This data includes: IP address (address, phone number, e-mail address, e-mail address, etc.) Internet Protocol address) of the accessing computer, name of the access site, date and time of access, URL from which the user accesses the site, number of data sent, status information on successful access and *Session ID.

Purpose of processing

EV Andorra, as the responsible entity,

will process the personal data of the users of the website for the following purposes:

To handle and resolve user requests and queries (the legal basis is the fulfilment of the contract, as well as the legitimate interest of EV Andorra to transmit contact requests within the Engel & Völkers group to the respective responsible companies). The Engel & Völkers Group comprises Engel & Völkers>> in the above sense Engel & Völkers AG and its domestic and foreign affiliated companies within the meaning of §§ 15 et seq. of the German Stock Corporation Act (Aktiengesetz), as well as the affiliated (main) license partners of this employee group. A current overview of these partners can be found here: https://www.engelvoelkers.com/ad/en/shops

Sending an e-mail newsletter (only on the website) about our own offers as well as our own and third-party advertising, to the extent permitted by law or based on consent. (The legal basis is consent or EV Andorra's legitimate interest in direct marketing, provided that the marketing is carried out in compliance with data protection and competition laws);

To maintain the functionality and optimize the EV Andorra website. (The legal basis is EV Andorra's legitimate interest in continuously improving the quality of the website and ensuring its user-friendliness.

Website analysis to determine usage behaviour and for interest-based advertising. (The legal basis is consent)

Detection and, if necessary, blocking of users who have installed an *Adblocker to block advertising. (The legal basis is EV Andorra's legitimate interest in making available to users who do not block advertising offers financed in whole or in part by advertising

To prevent misuse or fraudulent activities on the website or, as well as the requirements of applicable laws regarding a secure website. (The legal basis is EV Andorra's legitimate interest in eliminating malfunctions, ensuring system security and detecting access attempts or unauthorized access.

If your inquiry concerns Engel & Völkers group companies outside the European Union, we will transfer your data after receiving your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as in the European Union and you have not expressly consented to the transfer of your data to these countries through your consent, EV Andorra will ensure that certain contractual obligations are agreed with each service provider in accordance with the applicable data protection legislation (including the execution of European Union Standard Contractual Clauses), unless EV Andorra can invoke other legal bases for the transmission of personal data.

Conservation and deletion of data

EV Andorra will retain the personal data for as long as is necessary to fulfill the purpose for which they were collected and processed, respecting the retention periods stipulated by the applicable legislation (for example, for the maintenance of accounting records), and in any case for a maximum of 24 months after obtaining it.

Use of cookies on the website

To improve navigation on the website, EV Andorra uses cookies. Cookies are small text files that usually consist of letters and numbers that the user's web browser stores on their computer and that contain pseudo-anonymized data. Thanks to cookies, a website can recognize the user's computer to continue navigation on various pages of the website and identify users who return to the website. There are cookies for technical, analytical and profiling purposes.

Social network plugins

This website uses social media plugins from the most important social networks (Facebook, Twitter...). In this sense, it is not a question of embedding social media plug-ins, but rather of a link in which personal data is not transmitted to social network providers.

Rights of interested persons

You have the right to receive information about the processing of your personal data (for example, origin, purpose, methods of data processing). In addition, under certain circumstances, you may object at any time to the processing of the data in the future, may limit it or even demand the deletion of the data. Finally, you can also prevent the sending of advertising material or the carrying out of market studies or commercial communications at any time.

In summary, you have the right to:

Information
Rectification
Deletion (or right to be forgotten
Limitation of treatment
Data portability
Opposition to the processing of your personal data
Complain to the control authorities
You can revoke the consent granted for data processing

Please note that your right to erasure is subject to restrictions. For example, we are not required to delete any data that we are required to retain during legal retention periods or are not permitted to do so. The data we need to enforce, exercise or defend legal claims is also excluded from your right to erasure.

To be able to exercise the aforementioned rights and request information, you can write to the following email address: andorra.dpd@engelvoelkers.com or to the postal address: EV Andorra, Carrer Na Maria Pla 8, AD500 Andorra la Vella.

Contact

The entity responsible for data processing is the company EV Andorra, based at Carrer Na Maria Pla 8, AD500 Andorra la Vella. Should you have any questions about our data processors, we will be happy to provide you with an up-to-date list.

If you have any questions about this privacy policy and about data protection, you can contact EV Andorra, located at Carrer Na Maria Pla 8, AD500 Andorra la Vella.

If you have any complaints about the way we process your data, you can lodge a complaint with the supervisory authority. The controlling authority is the Andorran Data Protection Agency (www.apda.ad).

3. Data processing in relation to a search or marketing order

EV Andorra informs its customers and interested parties about the personal data regularly collected in relation to a contractual relationship or pre-contractual relationships. These specifically include:

Name, surname, title, address, telephone number, information about the desired property (in the case of property search) or (in the case of property marketing) information about the property;
Email address, if you have given your consent to receive advertising information, particularly the offer of properties;
As well as (if there is a property purchase/sale or rental) bank details, identity information, copy of identification (when purchasing a property) as well as property registration, electricity bills, oil and/or or gas, general direct cost invoices, contract of sale (when selling a property) or (if there is a rental of a property) bank details, identity information, CV, proof of income, proof of credit, contract of rent

This data is hereinafter referred to as data or personal data.

Purpose of the treatment

EV Andorra, as the responsible authority, processes personal data for the following purposes:

Fulfillment of a contractual relationship by independent real estate consultants, including invoicing and credit assessment (the legal basis is the contractual relationship or the legitimate interest of EV Andorra in relation to the transfer of data to the independent real estate consultants , derived from the freedom to choose to satisfy contractual relationships also through independent brokers or sub-brokers.The legitimate interest in carrying out credit evaluations derives from the legitimate interest in protection against the bad debts);
Sending advertising information about properties marketed by EV Andorra or its license partners (the legal basis is the legitimate interest; the legitimate interest of EV Andorra arises from the processing of personal data for direct advertising purposes).
Transfer of data

If your request is related to offers from other companies of the Engel & Völkers Group, EV Andorra will transmit the personal data you have provided in this case to the corresponding company of the Engel & Völkers Group with your prior consent. Please read our Referral information at the end of our privacy policy.

In addition, your personal data will only be transferred by EV Andorra within the framework of the fulfillment of the contractual relationship, if necessary, after your prior consent. In particular, the data will be transmitted to your contractual partners or potential contractual partners, promoters, notaries and property registries. In this regard, EV Andorra is also subject to the Andorran Anti-Money Laundering Law and may be obliged to disclose its data to the regulatory authorities. In addition, your data will be disclosed to EV Andorra's independent real estate consultants.

Access to data

Personal data is processed by EV Andorra and, individually, by:

Employees (permanent employees and independent real estate consultants) and consultants in charge of providing the services offered;
Third-party supplier companies (for example, IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a working processing agreement.

Transfer of data in non-EEA countries

EV Andorra will not communicate any personal data to countries that do not belong to the EEA. The servers used by EV Andorra are located within the European Union.

If your inquiry concerns Engel & Völkers group companies outside the European Union, we will transfer your data after receiving your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as in the European Union and you have not expressly consented to the transfer of your data to these countries, EV Andorra will ensure that with each provider of services, certain contractual obligations are agreed in accordance with the applicable legislation on data protection (including the execution of European Union Standard Contractual Clauses), unless EV Andorra can invoke other legal bases for the transmission of data of a personal nature.

Conservation and deletion of data

EV Andorra will store your data in relation to the receipt of advertising information until the revocation of your consent.

Rights of interested persons

You have the right to receive information about the processing of your personal data (for example, origin, purpose, methods of data processing). In addition, under certain circumstances, you can object at any time to the processing of the data in the future, you can limit it or even demand that the data be deleted. Finally, you can also prevent the sending of advertising material or the carrying out of market studies or commercial communications at any time.

In summary, you have the right to:

Information
Rectification
Deletion (or right to be forgotten)
Limitation of treatment
Data portability
Object to the processing of your personal data
Complain to the control authorities

You can revoke the consent granted for data processing.

Please note that your right to erasure is subject to restrictions. For example, we are not required to delete any data that we are required to retain for legal retention periods or that we are not permitted to do so. The data we need to enforce, exercise or defend legal claims is also excluded from your right to erasure.

To be able to exercise the aforementioned rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address EV Andorra, Carrer Na Maria Pla 8, AD500 Andorra la Vella.

Contact

If you have any questions about this privacy policy and about data protection, you can contact EV Andorra, located at Carrer Na Maria Pla 8, AD500 Andorra la Vella. If you have any complaints about the way we process your data, you can lodge a complaint with the supervisory authority. The controlling authority is the Andorran Data Protection Agency www.apda.ad.

4. Data processing in relation to telephone contaqct, internet contact or ontacting us in our store or at marketing events

EV Andorra informs its customers and interested parties about the personal data that is regularly collected in relation to a contact by telephone. These specifically include:

Name, surname, title, address, telephone number, information about the desired property (in the case of property search) or (in the case of property marketing) information about the property;

Email address, if you have given your consent to receive advertising information, particularly the offer of properties;

This data is hereinafter referred to as "data" or personal data.

Purpose of the treatment

EV Andorra, as the responsible authority, processes personal data for the following purposes:

Compliance with pre-contractual relationships also by independent real estate consultants (the legal basis is the execution of a contract or pre-contractual measures), as well as the legitimate interest of EV Andorra in relation to the transfer of data to real estate consultants independent, derived from the freedom to choose also to satisfy the contractual relations with the independent brokers or sub-brokers;

Sending advertising information about properties marketed by EV Andorra or its license partners (in accordance with the legitimate interest; the legitimate interest of EV Andorra consists in the processing of personal data for direct advertising purposes).

Transfer of data

If your query is related to offers from other companies of the Engel & Völkers Group, EV Andorra will transmit the personal data it has provided in this case to the corresponding company of the Engel & Völkers Group with its prior consent. Please familiarize yourself with our Referral information at the end of this privacy policy.

In addition, your personal data is only transmitted by EV Andorra as part of the fulfillment of the contractual relationship and only after your prior consent. In particular, there is a transmission of data to your potential contractual partners, promoters, notaries and property registries. In this regard, EV Andorra is also subject to the Andorran Anti-Money Laundering Law and may be obliged to disclose its data to the regulatory authorities. In addition, your data will be disclosed to EV Andorra's independent real estate consultants.

Access to data

Personal data is processed by EV Andorra and, individually, by:

Employees (permanent employees, as job holders and independent real estate consultants) and consultants in charge of providing the services offered;
Third-party supplier companies (for example, IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a working processing agreement.

Transfer of data in non-EEA countries

EV Andorra will not communicate any personal data to countries that do not belong to the EEA. The servers used by EV Andorra are located within the European Union. If your inquiry concerns Engel & Völkers group companies outside the European Union, we will transfer your data after receiving your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as in the European Union and you have not expressly consented to the transfer of your data to these countries through your consent, EV Andorra will ensure that certain contractual obligations are agreed with each service provider in accordance with the applicable data protection legislation (including the implementation of European Union Standard Contractual Clauses), unless EV Andorra can invoke other legal bases for the transmission of personal data.

Conservation and deletion of data

EV Andorra stores personal data in relation to a pre-contractual relationship during the time necessary for the fulfillment of this pre-contractual relationship, the duration of any retention period derived from legal provisions, or during the time necessary to present legal claims. In addition, EV Andorra saves your data in relation to the receipt of advertising information until the revocation of your consent.

Rights of interested persons

You have the right to receive information about the processing of your personal data (for example, origin, purpose, methods of data processing). In addition, under certain circumstances, you can object at any time to the processing of the data in the future, you can limit it or even demand that the data be deleted. Finally, you can also prevent the sending of advertising material or the carrying out of market studies or commercial communications at any time.

In summary, you have the right to:

Information
Rectification
Deletion (or right to be forgotten)
Limitation of treatment
Data portability
Object to the processing of your personal data
Complain to the control authorities

You can revoke the consent granted for data processing. Please note that your right to erasure is subject to restrictions. For example, we are not required to delete any data that we are required to retain for legal retention periods or that we are not permitted to do so. The data we need to enforce, exercise or defend legal claims is also excluded from your right to erasure.

Contact

If you have any questions about this privacy policy and about data protection, you can contact EV Andorra, located at Carrer Na Maria Pla 8, AD500 Andorra la Vella.

If you have any complaints about the way we process your data, you can lodge a complaint with the supervisory authority. The controlling authority is the Andorran Data Protection Agency www.apda.ad.

5. Data processing in connection with a joint residential property search within the Engel & Völkers licensee network (referral)

Kampfraat Real Estate SLU (hereinafter, “EV Andorra”) has received your personal data from a company within the Engel & Völkers licensee network. The transmission of your personal data has taken place with your authorization.

Given that EV Andorra now processes your personal data, we inform you in accordance with the European Regulation on the Protection of Personal Data (RGPD) and the Qualified Data Protection Law of the Principality of Andorra (LQPD):

As the responsible entity, we inform customers and anyone interested about the processing we carry out of personal data in relation to joint searches carried out through Engel & Völkers' license partners. Specifically, we will collect and process the following data:

Name, surname, title, address, telephone number, information about the desired property (in the case of property search) or (in the case of property marketing) information about the property;
Email address, if you have given us your consent to receive advertising information, in particular the offer of properties;
In case of purchase / sale or rental of property: bank details, identity information, copy of documents (in case of purchase of a property); property records, electricity/heating bills, general direct cost bills and sales contracts (in the case of property sales) and bank details, identity information, CV, payslips, proof of solvency, rental agreement (in case of renting a property).

This data is hereinafter referred to as "data" or "personal data".

Purpose of the treatment

EV Andorra, as the responsible authority, processes personal data for the following purposes:

Fulfillment of a contractual relationship by independent real estate consultants, including invoicing and credit assessment (the legal basis is the contractual relationship; the legitimate interest of EV Andorra in relation to the transfer of data to independent real estate consultants derives from the freedom to choose to satisfy the contractual relationships also through independent brokers or sub-brokers.The legitimate interest in performing credit evaluations comes from the legitimate interest in debt protection uncollectible);

Sending advertising information about properties marketed by EV Andorra or its license partners (in accordance with the legitimate interest; the legitimate interest of EV Andorra arises from the processing of personal data for direct advertising purposes).

Transfer of data

EV Andorra will only transfer your personal data as part of the fulfillment of the contractual relationship and with your prior consent. In particular, there will be a transmission of data to your contractual partners or potential partners, promoters, notaries and property registries. In this sense, EV Andorra is also subject to the Andorran Anti-Money Laundering Law and may be obliged to disclose its data to the regulatory authorities. In addition, your data will be disclosed to EV Andorra's independent real estate consultants.

Access to data

Personal data is processed by EV Andorra and, individually, by:

Employees (permanent employees and independent real estate consultants) and consultants in charge of providing the services offered;
Third-party supplier companies (for example, IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a working processing agreement.

Transfer of data in non-EEA countries

EV Andorra will not communicate any personal data to countries that do not belong to the EEA. The servers used by EV Andorra are located within the European Union.

If your inquiry concerns Engel & Völkers group companies outside the European Union, we will transfer your data after receiving your consent.

Conservation and deletion of data

EV Andorra keeps personal data in relation to a contractual relationship during the retention period derived from the legal provisions. In addition, EV Andorra saves your data in relation to the receipt of advertising information until the revocation of your consent.

Rights of interested persons

You have the right to receive information about the processing of your personal data (for example, origin, purpose, methods of data processing). In addition, under certain circumstances, you can object at any time to the processing of the data in the future, you can limit it or even demand that the data be deleted. Finally, you can also prevent the sending of advertising material or the carrying out of market studies or commercial communications at any time.

In summary, you have the right to:

Information
Rectification
Deletion (or right to be forgotten)
Limitation of treatment
Data portability
Object to the processing of your personal data
Complain to the control authorities
You can revoke the consent granted for data processing.

Contact

6. Data processing in relation to the receipt of unsolicited CV or the receipt of CV based on a job advertisement

EV Andorra, in its capacity as the responsible body in the framework of the management of candidates (hereinafter, also called the "selection process"). These specifically include:

Name, surname, email address, telephone number, resumes and other data and documents.

This data is hereinafter referred to as "data" or "personal data".

By participating in the application process and sending us your application, you provide EV Andorra with your personal data.

Purpose of the treatment

EV Andorra, as the responsible authority, processes personal data for the following purposes:

Examination of the application with a view to employment within our company (the legal basis is the contractual or pre-contractual relationship or your consent, if you have submitted your application through the employment portal in Engel & Völkers AG line).
Examining the request for an employment relationship with one of our Group companies (the legal basis is the justified interest of EV Andorra in forwarding your request within our group companies to check if a working relationship could be established with other companies in our group).
Defense of any legal claim arising from the application procedure against EV Andorra, if necessary (the legal basis is the legitimate interest of EV Andorra to comply with its duty of proof in the procedures of the General Law of Tract).
In addition, EV Andorra processes your personal data on the basis of a prior consent granted to inform you about interesting job offers. These job offers are made available to you from time to time by the EV Andorra department to which your application is addressed.

EV Andorra requires your personal data in order to comply with the processing purposes mentioned above. You are free not to provide EV Andorra with any type of personal data. In this case, we will not be able to allow you to participate in the vacancy application process.

Data transmission requirement and consequences if you revoke your consent to data processing

We process personal data only if necessary. They are processed digitally or on paper. In addition, the processing of personal data includes, in particular, collecting, recording, managing, storing, changing, selecting, comparing, accessing and communicating the data.

Please note that emails sent during the application process are not encrypted. If you do not wish this, please contact us by mail. EV Andorra handles your data with the utmost confidentiality and in accordance with legal data protection standards.

Access to personal data or disclosure of this data to third parties

Your personal data will be processed by the responsible employees of EV Andorra or similar persons. These are:

Employees and consultants responsible for the candidate process (such as the employees of the human resources department of EV Andorra as the responsible authority or the human resources department of EV Barcelona responsible for hiring people);

Administrators and other trusted IT support staff who are authorized and required to provide technical support to the selection process (eg user support staff or IT staff);

Third parties (for example, IT service providers or hosting providers) to whom EV Andorra has outsourced tasks. These are considered "commissioned".

On the other hand, your data will not be disclosed to third parties.

If you have submitted your application via Engel & Völkers AG's global online employment portal, Engel & Völkers AG has sent us your application documents. The manner in which Engel & Völkers AG processes your personal data was disclosed during the application process and can be viewed at any time in the global online job portal on the relevant Engel & Völkers AG website.

Transfer of data in non-EEA countries

EV Andorra will not communicate any personal data to countries that do not belong to the EEA. The servers used by EV Andorra are located within the European Union.

If your inquiry concerns Engel & Völkers group companies outside the European Union, we will transfer your data after receiving your consent.

Save and delete data

EV Andorra processes your personal data exclusively for the time necessary to achieve the purpose of the treatment and, at most, for a period of 6 months after the request has been rejected. We will also delete your data at the end of the application process or in case you object to the processing of the data. The deletion will be carried out in accordance with the legal requirements. Only if you have given your consent for us to also send you other interesting job offers, the data will not be deleted until you object to this consent. If an employment relationship is concluded, we keep the data of your request in the scope of the contractual relationship.

Rights of interested persons

You have the right to receive information about the processing of your personal data (for example, origin, purpose, methods of data processing). In addition, under certain circumstances, you can object at any time to the processing of the data in the future, you can limit it or even demand that the data be deleted. Finally, you can also prevent the sending of advertising material or the carrying out of market studies or commercial communications at any time.

In summary, you have the right to:

Information
Rectification
Deletion (or right to be forgotten)
Limitation of treatment
Data portability
Objection to the processing of your personal data
Complain to the control authorities

You can revoke the consent granted for data processing.

Contact

The entity responsible for data processing is the company EV Andorra, based at Carrer Na Maria Pla 8, AD500 Andorra la Vella. If you have any questions about our data processors, we will be happy to provide you with an up-to-date list.

If you have any questions about this privacy policy and about data protection, you can contact EV Andorra, located at Carrer Na Maria Pla 8, AD500 Andorra la Vella.

If you have any complaints about the way we process your data, you can lodge a complaint with the supervisory authority. The controlling authority is the Andorran Data Protection Agency: www.apda.ad.

7. Data processing in relation to video surveillance

Responsible

The entity responsible for the data is EV Andorra, with NRT L-710620-U and with fiscal address at Carrer Na Maria Pla 8 – AD500 Andorra la Vella.

Purpose

Capturing images of people for security reasons.

conservation

The images will be kept for a period not exceeding 30 days.

Legitimation

The legal basis of the treatment is based on the legitimate interest in the protection of people, property and facilities.

Recipients

Data will not be transferred to third parties, except by legal obligation, being at the disposal of the security forces of the Principality of Andorra, judges and courts.

Rights

Interested persons have the right to obtain access to their personal data, as well as to request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

To exercise these rights, in accordance with current legislation, interested parties can contact the email address andorra.dpd@engelvoelkers.com or by post to the address: Carrer Na Maria Pla 8, AD500 Andorra la Vella

The interested person can file a claim with the competent Data Protection Agency, especially when they are not satisfied with the exercise of their rights.

FOR MORE INFORMATION

Contact us

Engel & Völkers Andorra

C/ Na Maria Pla 8 AD500 Andorra la Vella, Andorra

AD500 Andorra la Vella, Andorra

Tel: +376 88 66 88