Our Privacy Policy | Engel & Völkers Rostock

Engel & Völkers Rostock

Privacy Policy

Privacy Notice

Valid from 01.02.2024

Data Controller and Your Rights as a Data Subject

(Gender note: For the sake of better readability, the following text does not use the simultaneous inclusion of male, female, and diverse language forms (m/f/d). All subsequent references to persons apply equally to all genders.)

1. Data Controller

The data controller for the data processing regulated in this privacy notice, in accordance with Art. 4 (7) of the EU General Data Protection Regulation (GDPR) (hereinafter referred to as "we" or "us"), is:

Müritz Maritim Immobilien EuV GmbH

License partner of Engel & Völkers Residential GmbH

Lange Straße 9, 18055 Rostock

Phone: +49 381 37 56 67 0, Fax: +49 381 37 56 67 10

Email: rostock(at)engelvoelkers.com

2. Data Protection Officer

If you have any questions about this privacy notice or data protection, please contact our Data Protection Officer:

3. Your Rights as a Data Subject

You have the right to request information about the processing of your personal data (e.g., the source of the data, the purpose of processing, and the methods of data processing). Under certain conditions, you are also entitled to object to the data processing in the future, restrict it, or request the deletion of your data. Furthermore, you may at any time object to the sending of advertising materials, market research, or commercial communications.

In summary, you have the right to:

- Access

- Rectification

- Deletion (or the right to be forgotten)

- Restriction of processing

- Data portability

- Objection to the processing of your personal data

- Lodge a complaint with supervisory authorities.

In addition, you have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object to the processing for direct marketing, we will no longer process your personal data for such purposes.

According to Art. 7(3) of the EU General Data Protection Regulation (GDPR), you can withdraw any consent you have previously given at any time. This means we may no longer continue the data processing based on that consent in the future.

Please note that your right to deletion is subject to limitations. For example, we must or may not delete data that we need to retain due to legal retention periods. Data that we need to assert, exercise, or defend legal claims is also excluded from your right to deletion.

If you have a complaint regarding how we process your data, you have the option to lodge a complaint with a supervisory authority, particularly in the member state of your residence, workplace, or the location of the alleged infringement.

We reserve the right to disclose information about you if legally required, when disclosure is requested by legally authorized authorities or law enforcement agencies. Legal basis: Art. 6(1)(c) GDPR (legal obligation).

Overview of Our Data Processing Activities

The following sections provide an overview of our data processing activities, which are structured as follows:

- You visit our corporate website.

- You enter into a search or marketing agreement with us, request a property brochure, or commission us to evaluate a property.

- We search for a property for you together with another Engel & Völkers license partner (referral).

- You apply for a job either proactively or in response to a job advertisement.

- Storage and deletion of your data.

I. Collection and Processing of Personal Data When Visiting Our Corporate Website

We process personal data only to the extent that you submit this data through the contact forms on our corporate website. The processing of personal data will only take place if you have given us your consent, or if processing is permitted by legal provisions. For certain services offered on our corporate website, we require a minimum amount of data. These mandatory fields are marked with an asterisk (*). Without these mandatory fields, we cannot provide the services indicated.

1. What data do we process from you (hereinafter "you" or "user")?

When you use the website purely for informational purposes, meaning you do not register or submit any information to us, we only collect personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display the website and ensure its stability and security (legal basis: Art. 6(1)(f) GDPR):

- IP address

- Date and time of the request

- Time zone difference to Greenwich Mean Time (GMT)

- Content of the request (specific page)

- Access status/HTTP status code

- Amount of data transmitted

- Website from which the request originates

- Browser

- Operating system and its interface

- Language and version of the browser software.

In the case of your non-informational use of our corporate website, we process personal data, such as:

- Email address

- First name, last name, title

- Address

- Phone number

- Property data (referred to in this privacy notice as “data” or “personal data”), which you provide in the course of using the offered services on our corporate website (e.g., through contact requests, newsletter sign-ups, or property evaluations).

In addition to the purely informational or other use of our website, we offer various services that you can use if you are interested. For these services, you typically need to provide additional personal data, which we use to deliver the respective service and for which the aforementioned principles of data processing apply. We process personal data that we receive from potential customers and/or clients or their representatives/agents or employees during the business initiation phase and/or the course of our business relationship. We also process personal data when you visit our websites (including social media such as Facebook, Instagram, etc.). Specifically, we collect your personal data when you contact us, show interest in our products, register on our websites, contact us by email, phone, or through a contact form, or use our products and services in the context of an existing business relationship.

Furthermore, we process, where necessary for the provision of our services, personal data that we have received from other companies in the Engel & Völkers Group or from other third parties in a lawful manner (e.g., for the execution of contracts, to fulfill agreements, or based on your consent). Additionally, we process, when necessary for our services, personal data that we have lawfully obtained from publicly accessible sources (e.g., debtor registers, commercial and association registers, press, media, internet) and are permitted to process.

Relevant Personal Data May Include:

Personal Identification Information

e.g., first and last name, title, position/function, date of birth, private and business address, private and business phone number/mobile number, private and business email address, fax number, order and contract data (e.g., information about your product or contract interests, details of sought or offered properties) and property documents, land data, data from the fulfillment of our contractual obligations, copies of correspondence/communication contents, financial data, e.g., creditworthiness information, payment behavior, entries in credit agencies, payment arrears, income information, and other interests and wishes you share with us, e.g., information about participation in direct marketing measures. Additionally, other comparable data in relation to these categories may also be processed.

Use of Cookies

Use of Cookies on the Website

To enhance browsing on the website, Engel & Völkers uses so-called cookies. Cookies are small text files typically made up of letters and numbers that are stored on the user's PC by the web browser and contain pseudo-anonymized data. Cookies allow a website to recognize the user's computer, track browsing across multiple pages, and identify users returning to the site. There are cookies for technical, analytical, and profiling purposes.

For a summary of the direct and indirect cookies used by Engel & Völkers, please refer to the following link:

[https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf](https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf)

The website uses the following technical cookies:

- To store language preferences: `_icl_visitor_lang_js`, `_icl_current_language`, `evlocale`.

- To store measurement unit preferences: `engelundvoelkersconfig`.

- To store last search queries: `LAST_SEARCH`.

- To store the ID of the watchlist: `watchlist_id`.

- To store A/B test assignments: `user_ab`.

- To store assignments to distributed systems with load balancers: `BIGipServergroup-rz-webfeprod`.

Engel & Völkers informs users that they can disable or remove cookies in their web browsers according to the instructions provided in the following links:

- Internet Explorer: [Delete and manage cookies](https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies)

- Mozilla Firefox: [Delete cookies](https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)

- Safari: [Manage cookies](https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE)

The website also uses analytical cookies, set by third-party providers, such as Google (see also the provisions on the use of analytics programs and tracking tools) and Adroll ([AdRoll Privacy Policy](https://www.adroll.com/de-DE/about)) and Haufe ([Haufe Cookies](https://de.onlinehelp.umantis.com/index.php/Cookies)).

In particular, these include:

a) Google Analytics

Engel & Völkers uses the Google Analytics web analytics service by Google Inc. ("Google") to analyze website usage. The information generated by cookies about website usage is typically transferred to and stored on a Google server in the USA. Engel & Völkers uses Google Analytics exclusively with the extension `ga('set', 'anonymizeIp', true)` to ensure that IP addresses are processed only in truncated form, which excludes direct identification of individuals. Google may share data with third parties where required by law or if third parties process data on behalf of Google. Google will not disclose the user's IP address in connection with other Google data. Users can prevent the recording and storage of data by Google Analytics at any time by installing a browser plugin provided by Google, which can be downloaded here: [Google Opt-Out](https://tools.google.com/dlpage/gaoptout?hl=de).

b)Universal Analytics

Engel & Völkers also uses Universal Analytics features provided by Google. These features allow Engel & Völkers to record and analyze sociodemographic data about users using a Google ID (if available) and cookies generated from advertising content (DoubleClick). If a Google ID is available, the data controller will also record this data across all devices (e.g., if a user uses both a smartphone and a PC) to analyze user flow across devices. Users can prevent the recording and storage of data by Google at any time by installing a browser plugin provided by Google, which can be downloaded here: [Google Opt-Out](https://tools.google.com/dlpage/gaoptout?hl=de). This website does not use profiling cookies.

Google Remarketing and Retargeting

We use Google Analytics advertising features, allowing users who have already visited the website and shown interest in certain offers to be re-targeted with ads on Google's partner networks. Advertising is displayed by using cookies that analyze user behavior during their visit to the website and send targeted product recommendations and advertisements based on user interests.

Users can prevent Google Remarketing and disable the use of cookies by Google for these purposes by visiting the DoubleClick opt-out page. Alternatively, users can disable the use of cookies by third parties by visiting the Network Advertising Initiative opt-out page.

Facebook Remarketing and Retargeting

We use remarketing technology for advertising on Facebook. With this technology, users who have already visited the website and expressed interest in an offer are targeted with advertisements on Facebook in the form of displayed ads. The ads are served by cookies through the service provider AdRoll (AdRoll EMEA, Level 6; 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland). Users can disable targeted advertising via Facebook Remarketing Technology by opting out of third-party cookies on the Facebook Advertising Initiative opt-out page: [Facebook Opt-Out](http://optout.networkadvertising.org/).

Cookie notices can be found at the bottom of our corporate website.

Social Media Links

This website contains links to major social media networks (e.g., Facebook and Twitter). To prevent the respective social media providers from collecting information about users, users can log out of the social media network before visiting the website and delete any cookies that may exist in their browser. These are links, not embedded social media plugins, so no personal data is transmitted to the social media operators.

Data Subject Rights

You have the right to request information about the processing of your personal data (e.g., the origin of this data, the purpose of processing, and the modalities of data processing). Under certain conditions, you may also object to the processing of your data in the future, restrict it, or request the deletion of your data. Furthermore, you may at any time stop the sending of advertising materials or the conduction of market research or commercial communications.

In summary, you have the right to:

- Access

- Rectification

- Deletion (or the right to be forgotten)

- Restriction of processing

- Data portability

- Objection to the processing of your personal data

- Lodge a complaint with supervisory authorities.

2. Purpose of Processing and Legal Basis

We process your data for the following purposes:

- Fulfillment of contact requests (legal basis is the performance of a contract and, in the case of sharing user data with other Engel & Völkers license partners (as defined below in section 3), your consent).

- Potential fulfillment of requests for a market-appropriate valuation of the property described by the user and the associated sales interest (legal basis is the performance of a contract and, in the case of entering contact details by the user and forwarding them to a relevant Engel & Völkers license partner (as defined below in section 3) or to the company carrying out the valuation, your consent and, in the case of using the contact details for direct marketing, our legitimate interest in marketing our own services or your consent).

- Contacting by phone (legal basis is the performance of a contract or, in the case of using the phone number for marketing purposes, your consent).

- Sending email newsletters regarding our offers and own and third-party advertising, as legally permissible or based on consent (legal basis is either your consent or our legitimate interest in direct marketing, provided marketing is conducted in compliance with data protection and competition laws).

In Summary:

The legal basis for the processing of personal data is Art. 6(1)(a) GDPR if the processing is based on consent, Art. 6(1)(b) GDPR if the processing is based on a (possibly pre-contractual) contractual relationship, and Art. 6(1)(f) GDPR if the processing is based on our legitimate interest. If the processing of personal data is necessary to fulfill a legal obligation to which we are subject, Art. 6(1)(c) GDPR serves as the legal basis.

If the legal basis is your consent, you are entitled to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent prior to the withdrawal. If the legal basis is our legitimate interest, you are also generally entitled to object to the processing of your personal data for reasons arising from your particular situation. In such cases, Art. 21 GDPR applies.

3. Transfer of Your Personal Data

We generally only pass on your personal data to third parties where this is necessary to fulfill the contract, we or the third party have a legitimate interest in passing on the data, there is a legal obligation to do so, or you have given consent

Here’s the English translation of the text you provided:

---

4. Transfer of Data to Non-EU/EEA Countries

In addition to the above paragraph "Transfer of Your Personal Data," the following applies:

Recipients of personal data may be located outside the EEA/UK. When personal data is transferred to locations outside the EEA/UK, we will ensure that your data protection rights are adequately protected, as required by law, either because the European Commission has determined that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or because the transfer is subject to appropriate safeguards (e.g., Standard Contractual Clauses) provided by the European Union, which have been agreed upon with the recipient (Art. 46 GDPR), unless exceptions apply under the GDPR (Art. 49 GDPR). Furthermore, we intend to agree on additional measures with the recipients, as necessary, to ensure an adequate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information.

II. You enter into a search or marketing contract with us, request a property brochure, or commission us for a property appraisal**

1.What Data Do We Process About You?

When searching, selling, or renting a property, requesting a brochure, or conducting a property appraisal, the following personal data is regularly processed:

- First name, last name, title, address, phone number, property request details (in case of a property search) or (in case of property marketing or appraisal) property details;

- Email address, if you have agreed to receive marketing information, particularly regarding the offer or appraisal of properties, or wish to communicate via email;

- If a property is being bought, sold, or rented, bank details, identity information, ID copy (in case of property sale), as well as land register, utility bills (e.g., electricity, gas), individual cost statements, declaration of division, homeowners' association protocols, purchase contracts (for property sales), or (in case of property rental) bank details, identity information, CV, salary certificate, credit report, landlord confirmation, and rental agreements.

2.Purpose of Processing and Legal Basis

We process this personal data for the following purposes:

- Fulfillment of the contractual relationship or pre-contractual legal relationships – also by cooperating independent real estate advisors – including billing and credit checks (Legal basis: Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR; our legitimate interest in the transfer of data to independent real estate advisors arises from the freedom of choice in entering into contractual relationships with independent brokers or sub-brokers. Our legitimate interest in conducting credit checks arises from the need to protect against payment defaults);

- Fulfillment of a legal obligation, particularly in relation to the Money Laundering Act (Legal basis: Art. 6(1)(c) GDPR);

- Marketing information about properties that we or other license partners of the Engel & Völkers group are marketing (Legal basis: Art. 6(1)(f) GDPR; our legitimate interest in direct marketing from the processing of personal data for direct advertising. The legal basis is also your consent under Art. 6(1)(a) GDPR, if marketing information is sent to you via email, fax, or telephone).

If the legal basis is your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before the withdrawal. If the legal basis is our legitimate interest, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. In this case, Art. 21 GDPR applies.

3.Transfer of Data

If your inquiry (e.g., regarding a property appraisal request) involves offers from other license partners of the Engel & Völkers group, Engel & Völkers will transfer the personal data you provide in this case to the respective Engel & Völkers group company, after obtaining your prior consent.

Please also refer to our details regarding transfers in Section III.

Furthermore, in the course of executing a contractual relationship, we may share personal data with contract partners (property owners, landlords, prospective buyers) and supporting service providers such as notaries, lawyers, property managers, developers, as well as for credit checks or with regulatory authorities (e.g., for money laundering documentation). We may also transfer your data to third parties as legally permitted. Third parties to whom we disclose your personal data, regardless of our service provision, include external advisors (e.g., lawyers, auditors), authorities in the context of their jurisdiction to comply with legal obligations and/or protect our rights (e.g., tax authorities, police, prosecutors, courts), potential buyers or acquirers of our entire or part of our assets and/or activities, and other third parties where you instruct us to share data or provide your consent.

Additionally, we only transfer your personal data to employees (permanent employees and independent real estate advisors) and third-party companies (e.g., IT service providers, hosting providers) with whom we have outsourced services involving data processing within the scope of data processing agreements.

4.Transfer of Data to Non-EU/EEA Countries

In addition to the above paragraph "Transfer of Your Personal Data," the following applies:

If your request pertains to a license partner of the Engel & Völkers group outside the European Union, we will transfer your data to the locally or functionally responsible license partner with your consent.

III. We collaborate with another Engel & Völkers license partner to find a property for you (“Referral”)

If we collaborate with another license partner to find a property for you, your data will only be transferred based on prior consent from you. Please note that both we, as your primary contact, and the Engel & Völkers group license partner to whom your data is transferred, will process your personal data. Both we and the license partner are independently responsible for processing your data. Neither we nor the license partner have access to each other’s data, nor do we process your data jointly. If you wish to exercise your data subject rights, please check whether you want to address them to us or to the other Engel & Völkers group license partner, who also processes your data.

For information about how we process your data related to the marketing of your property, your rights in this regard, and who your contacts are in case you wish to exercise data subject rights, please refer to the above sections.

IV. You apply for a job with us, either initiatively or in response to a job advertisement

1.What Data Do We Process About You?

When you apply via our website or through a job advertisement, we process your name, address, contact details, and application data. The provision of your address and contact details, as marked mandatory, is necessary to allow us to contact you about your application and assign it properly.

2.Purpose of Processing and Legal Basis

We process your personal data for the following purposes:

- Reviewing the application for employment within our company (Legal basis: Art. 6(1)(b) GDPR, possibly in conjunction with § 26 BDSG (for the application within Germany));

- Defending against any potential legal claims arising from the application process against us, if necessary (Legal basis: our legitimate interest to fulfill the burden of proof in proceedings under the General Equal Treatment Act (AGG); Art. 6(1)(f) GDPR);

- Processing your personal data based on prior consent to inform you about interesting job offers (Legal basis: Art. 6(1)(a) GDPR).

If the legal basis is your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before the withdrawal. If the legal basis is our legitimate interest, you also have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. In this case, Art. 21 GDPR applies.

We need your personal data to fulfill the above-mentioned purposes. You are free to choose not to provide any personal data, but in this case, we cannot enable you to participate in the application process for available job offers.

3.Transfer of Data

We will only transfer your personal data to third parties if it is necessary for the fulfillment of the contract, we or the third party have a legitimate interest in the transfer, there is a legal obligation, or you have provided consent. If data is transferred to third parties based on legitimate interest, this will be explained in this privacy notice.

If you have applied through the global online job portal of Engel & Völkers Holding GmbH, your application materials.