Engel & Völkers Ostfriesland
Privacy Policy
Legal Notice
Information according to § 5 German Telemedia Act (TMG):
Südliche Nordsee Immobilien GmbH
Friedrichstraße 17
26548 Norderney, Germany
Represented by:
Südliche Nordsee Immobilien GmbH, represented by the managing directors: Andreas Pilz, Niklas Niemeyer
Contact:
Phone: +49 4932 - 86 96 86 0
Fax: +49 4932 - 86 96 86 9
Email: Ostfriesland@engelvoelkers.com
Commercial Register Entry:
Registered in the Commercial Register.
Register Court: Aurich District Court
Registration Number: HRB 101214
VAT Identification Number:
VAT identification number according to §27 a Value Added Tax Act:
DE 246001177
Supervisory Authority:
Responsible supervisory authority for activities according to §34c Trade Regulation Act (GewO):
Chamber of Industry and Commerce for East Frisia and Papenburg
Ringstraße 4
26721 Emden, Germany
The following professional regulations apply:
Responsible for Content according to § 55 Section 2 German Interstate Broadcasting Treaty (RStV):
Südliche Nordsee Immobilien GmbH
Managing Directors: Andreas Pilz, Niklas Niemeyer
Friedrichstraße 17
D -26548 Norderney, Germany
Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
Our email address can be found above in the legal notice.
We are not willing or obliged to participate in dispute resolution procedures before a consumer arbitration board.
Liability for Content
As a service provider, we are responsible for our own content on these pages in accordance with § 7 Section 1 TMG under general laws. However, according to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances indicating illegal activity.
Obligations to remove or block the use of information according to general laws remain unaffected. Liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of any such violations, we will remove the content immediately.
Liability for Links
Our site contains links to external websites of third parties, over whose content we have no control. Therefore, we cannot assume any liability for this external content. The respective provider or operator of the linked sites is always responsible for their content. The linked sites were checked for possible legal violations at the time of linking. Illegal content was not identifiable at the time of linking.
However, permanent content control of the linked pages is unreasonable without concrete evidence of a legal violation. Upon becoming aware of any legal violations, we will remove such links immediately.
Copyright
The content and works created by the site operators on these pages are subject to German copyright law. The reproduction, editing, distribution, and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.
Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nonetheless become aware of a copyright infringement, please notify us accordingly. Upon becoming aware of legal violations, we will remove such content immediately.
Criteria for the Selection of Reviews
The selection of published customer reviews is ranked based on: recency, completeness, length and detail of the review, mention of specific brokers or shops, emphasis on important service aspects, and the accuracy of the information provided.
Privacy Policy
Effective Date: April 22, 2024
Controller and Your Rights as a Data Subject
(Note on Gender Usage: To improve readability, the simultaneous use of male, female, and diverse (m/f/d) gender forms has been omitted. All subsequent personal designations apply equally to all genders.)
1. Controller
The responsible entity for the data processing covered by this privacy policy is "Südliche Nordsee Immobilien GmbH" (hereinafter "we" or "us").
Contact Details:
Südliche Nordsee Immobilien GmbH
License partner of Engel & Völkers Residential GmbH
Friedrichstraße 17, 26548 Norderney
Ostfriesland@engelvoelkers.com
2. Data Protection Officer
If you have any questions regarding this privacy policy or data protection, please contact our Data Protection Officer:
Sarah Schaper
Zwischen beiden Märkten 4
26721 Emden
sarah.schaper@engelvoelkers.com
Supervisory Authority:
The State Commissioner for Data Protection in Lower Saxony
Mr. Denis Lehmkemper
Prinzenstraße 5
30159 Hannover
poststelle@lfd.niedersachsen.de
3. Your Rights as a Data Subject
You have the right to request information about the processing of your personal data (such as the origin of the data, the purpose of processing, and the processing methods). Furthermore, under certain conditions, you are entitled to object to the data processing, restrict it, or request the deletion of the data. You may also opt out of receiving promotional material, market research, or commercial communications at any time.
Your rights include:
Access
Rectification
Erasure (Right to be Forgotten)
Restriction of processing
Data portability
Objection to the processing of your personal data
Right to lodge a complaint with supervisory authorities
Additionally, you have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object to processing for direct marketing purposes, we will no longer process your personal data for this purpose.
Under Article 7 (3) of the EU General Data Protection Regulation (GDPR), you may revoke your consent at any time, which will prevent future processing based on that consent.
Please note that the right to erasure is subject to certain restrictions. For example, we may retain data that we are legally required to store or data needed to establish, exercise, or defend legal claims.
If you have a complaint regarding how we process your data, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, your workplace, or where the alleged violation occurred.
In cases of legal obligations, we reserve the right to disclose information about you if required by legitimate authorities or law enforcement. Legal Basis: Article 6 (1) Sentence 1 (c) GDPR (Legal Obligation).
Overview of Our Data Processing Activities
Our privacy policy provides an overview of the following data processing activities:
I. When you visit our company website II. When you enter into a search or marketing agreement, request an exposé, or commission us with a property valuation III. When we cooperate with another Engel & Völkers license partner to find a property for you (referral) IV. When you apply for a position, either spontaneously or in response to a job posting V. Storage and deletion of your data
I. Collection and Processing of Personal Data When Visiting Our Company Website
We process personal data only when you submit it to us through contact forms on our company website. Processing occurs only when you have consented to it or when allowed by legal regulations. Certain services on our website require a minimum amount of data, which is marked with an asterisk (*). Without this required information, we cannot provide the requested services.
Data We Process from You (hereinafter "You" or "User")
If you use the website for informational purposes only (i.e., you do not register or provide information in other ways), we collect only the personal data transmitted by your browser to our server. This data, necessary for displaying the website and ensuring stability and security, includes (legal basis: Article 6 (1) Sentence 1 (f) GDPR):
IP address
Date and time of request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Data volume transferred each time
Referring website
Browser type and version
Operating system and interface
Language and version of the browser software
In cases where you do more than simply browse, we process the following personal data:
Email address, first and last names, title, address, phone number, and property data that you provide when using services on our website, such as contact inquiries, newsletter subscriptions, or property valuation requests.
Besides purely informative or general website use, we offer services that you may choose to use. Typically, you will need to provide additional personal data to access these services, which we will use under the previously outlined principles.
We also process personal data that we obtain during the initiation or execution of business relationships, whether through inquiries or existing clients or their representatives. Furthermore, if relevant to our services, we may process data from publicly accessible sources (e.g., debtor directories, commercial or association registers, media, internet) that we are legally permitted to use.
Relevant personal data categories may include:
Personal identification information (e.g., first and last names, title, position, date of birth, addresses, phone numbers, email addresses)
Order and contract data (e.g., information about your property or contract interests, property documents)
Financial information (e.g., creditworthiness, payment behavior, income)
Preferences and requests, as disclosed by you (e.g., direct marketing participation).
Newsletter
With your consent, you may subscribe to our newsletter, which provides information on our current offers. The products and services promoted are specified in the consent declaration.
We use a double opt-in process for newsletter registration. After signing up, you will receive an email asking for confirmation that you wish to receive the newsletter. If you do not confirm your registration, your information will be blocked and automatically deleted after one month. Additionally, we save the IP addresses and times of registration and confirmation to document your registration and address potential misuse of your data.
The only mandatory information required to send the newsletter is your email address and name. After confirming, we will store your email address and name to send the newsletter. Legal Basis: Article 6 (1) Sentence 1 (a) GDPR.
You may withdraw your consent to receive the newsletter at any time and unsubscribe. You can revoke your consent via the link provided in every newsletter email, by emailing BerlinMitte@engelvoelkers.com, or by contacting us at the contact details in our imprint.
Tracking in the Newsletter
We analyze your user behavior when we send out newsletters. The emails contain “web beacons” or “tracking pixels” (single-pixel images stored on our website). We link this information with your email address and an individual ID, allowing us to create a profile tailored to your interests. This data includes when you read our newsletters, which links you click on, and any subsequent actions on our website.
You can disable this tracking at any time by clicking the link provided in every email or emailing Ostfriesland@engelvoelkers.com.
The information will be stored as long as you are subscribed to the newsletter. After unsubscribing, the data is stored solely in an anonymized, statistical format. Tracking is also impossible if you disable image display in your email settings.
Use of Cookies
To improve browsing on our website, Engel & Völkers uses cookies—small text files containing pseudonymized data stored by users' browsers on their devices. Cookies help websites recognize users, track activity across pages, and identify returning visitors. We use cookies for technical, analytical, and profiling purposes.
Our website uses the following technical cookies:
To save language preferences (_icl_visitor_lang_js, _icl_current_language, evlocale)
To save measurement unit selections (engelundvoelkersconfig)
To store recent searches (LAST_SEARCH)
To store watchlist IDs (watchlist_id)
To assign test groups in A/B tests (user_ab)
To allocate distributed systems with load balancers (BIGipServergroup-rz-webfeprod)
Users can disable cookies in their browser settings following instructions provided by the respective browser providers (e.g., Internet Explorer, Mozilla Firefox, and Safari).
Our website also uses analytical cookies from third parties, such as Google Analytics. Engel & Völkers uses Google Analytics solely in an anonymized form (ga (‘set’, ‘anonymizeIp’, true)) to ensure IP addresses are only processed in a shortened format, preventing individual identification.
b) Universal Analytics
Engel & Völkers uses Universal Analytics features provided by Google, which allow the collection and analysis of demographic data using a Google ID (if available) and cookies from Google ads (DoubleClick). If a Google ID is available, this data is recorded across devices (e.g., smartphone and PC) to analyze visitor flows across devices. Users can prevent data recording and storage by Google at any time by installing a browser plugin available at this link.
c) Google Remarketing and Retargeting
We use Google Analytics advertising features, which allow us to target visitors who previously showed interest in specific offers. Targeted ads are shown on Google partner sites based on user behavior during website visits. Google Remarketing can be disabled by accessing the DoubleClick opt-out page or by visiting the Network Advertising Initiative opt-out page.
For details about data processing involving cookies and other tracking technologies, please refer to Engel & Völkers’ Cookie Notice.
Social Media Links
This website contains links to major social media networks (e.g., Facebook and Twitter). To prevent the social media providers from collecting information about users, users can log out of their social media accounts before visiting our website and delete any existing cookies in their browser. Please note that these are links, not embedded plugins, and no personal data is transmitted to the social media providers through the links.
Data Subject Rights
You have the right to:
Request access to your personal data (e.g., the origin of the data, the purpose of processing, and processing methods).
Under certain conditions, object to the data processing, restrict it, or request data deletion.
Unsubscribe from promotional materials, market research, or commercial communications at any time.
Your rights include:
Access
Rectification
Erasure (Right to be Forgotten)
Restriction of processing
Data portability
Objection to the processing of your personal data
Lodging a complaint with supervisory authorities
Please note that your right to erasure is subject to certain restrictions. For instance, we may retain data required by statutory retention obligations or for establishing, exercising, or defending legal claims.
To exercise these rights, please contact us at Ostfriesland@engelvoelkers.com or mail Engel & Völkers Ostfriesland, Zwischen beiden Märkten 4, 26721 Emden, Germany. Users may also withdraw, correct, or delete their data at any time.
2. Purpose of Processing and Legal Basis
We process your data for the following purposes:
Responding to contact requests (Legal basis: contract fulfillment or consent).
Fulfilling valuation requests for properties (Legal basis: contract fulfillment, consent, or legitimate interest in marketing).
Contacting you by phone (Legal basis: contract fulfillment or consent).
Sending a newsletter and marketing materials (Legal basis: consent or legitimate interest in marketing).
Legal Basis for Data Processing: Data processing is based on:
Consent (Article 6 (1) (a) GDPR)
Contractual relationships (Article 6 (1) (b) GDPR)
Legitimate interest (Article 6 (1) (f) GDPR)
If processing relies on your consent, you may withdraw it at any time without affecting prior processing. For legitimate interests, you may object at any time for reasons specific to your situation (Article 21 GDPR).
3. Disclosure of Your Personal Data
We only disclose your personal data to third parties if required for contract fulfillment, if we or a third party have a legitimate interest, if there is a legal obligation, or with your consent. If data is disclosed based on legitimate interest, this is explained in this privacy policy.
When a request concerns offers from other companies within the Engel & Völkers Group, we may forward your data to the relevant Engel & Völkers company after obtaining your consent or based on legitimate interest. Otherwise, we do not share your data externally.
Definition of the “Engel & Völkers Group”: This term refers to companies affiliated with Engel & Völkers AG, including direct or indirect master license partners. A current overview of license partners is available here.
4. Transfer of Data to Non-EU Countries
In addition to the points outlined in "Disclosure of Your Personal Data," the following applies:
Recipients of personal data may be located outside the European Economic Area (EEA)/UK. If personal data is transferred to locations outside the EEA/UK, we will ensure that your privacy rights are protected, either because the European Commission has deemed the country to have an adequate level of protection (Article 45 GDPR), or the transfer is subject to appropriate safeguards (e.g., EU Standard Contractual Clauses), unless GDPR provides an exemption (Article 49 GDPR). We may also implement additional measures with recipients if necessary to ensure adequate data protection. Copies of the safeguards (where applicable) and a list of recipients outside the EEA/UK can be requested, though they may be redacted to protect business secrets or other confidential information.
II. When You Enter into a Search or Marketing Agreement, Request an Exposé, or Commission Us with a Property Valuation
1. Data We Process from You
When searching for, selling, or renting a property, requesting an exposé, or conducting a property valuation, we typically process the following personal data:
First name, last name, title, address, phone number, details about the desired property (for property searches) or property details (for marketing or valuation).
Email address, if you agree to receive marketing information (especially property offers or valuations).
If a property transaction takes place (purchase/sale or rental), additional information such as bank details, identification, ID copy, land registry, utility bills, and transaction-related documentation (e.g., purchase or rental contract).
2. Purpose of Processing and Legal Basis
We process this personal data for:
Fulfillment of contractual or pre-contractual obligations, including billing and credit checks (Legal basis: Article 6 (1) (b) GDPR for contract fulfillment and Article 6 (1) (f) GDPR for credit checks and debt protection).
Compliance with legal obligations, particularly in relation to anti-money laundering laws (Legal basis: Article 6 (1) (c) GDPR).
Providing marketing information about properties marketed by us or other Engel & Völkers license partners (Legal basis: Article 6 (1) (f) GDPR for legitimate interest in direct marketing; also based on consent where required for communication by email, fax, or phone as per Article 6 (1) (a) GDPR).
When consent serves as the legal basis, you may withdraw it at any time, without affecting the legality of prior processing. Where the legal basis is legitimate interest, you may object at any time for reasons specific to your situation (Article 21 GDPR).
3. Disclosure of Data
If your request involves offers from other Engel & Völkers license partners, we forward your data to the relevant Engel & Völkers company after obtaining your consent.
As part of a contract, personal data may be shared with contractual partners (e.g., property owners, tenants, clients) and service providers (e.g., notaries, lawyers, property managers, developers), as well as for credit checks or to authorities (e.g., anti-money laundering documentation). We may also share data with third parties, as legally permitted, to meet legal obligations or protect our rights (e.g., tax office, law enforcement agencies, courts).
Personal data is also shared with employees and independent contractors, as well as external service providers (e.g., IT service providers, hosting providers) to whom we outsource data processing under a service agreement.
4. Transfer of Data to Non-EU Countries
In addition to the "Disclosure of Your Personal Data" section, the following applies:
Recipients of personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will ensure that your privacy rights are protected, either because the European Commission has deemed the country to have an adequate level of protection (Article 45 GDPR) or the transfer is subject to appropriate safeguards (e.g., EU Standard Contractual Clauses), unless GDPR provides an exemption (Article 49 GDPR). We may also implement additional measures with recipients if necessary to ensure adequate data protection. Copies of the safeguards (where applicable) and a list of recipients outside the EEA/UK can be requested, though they may be redacted to protect business secrets or other confidential information.
If your request pertains to Engel & Völkers license partners outside the EU, we will transfer your data to the responsible local or subject-specific license partner with your consent.
III. Cooperation with Another Engel & Völkers License Partner to Find a Property for You (“Referral”)
If we work with another license partner to find a property for you, your data will only be transferred based on your prior consent. Please note that both we, as your initial contact, and the receiving Engel & Völkers license partner process your personal data independently. Each entity—us and the license partner—is responsible for its own data processing. We and the other license partner do not have mutual access to each other’s data and do not process your data jointly. If you wish to exercise your data subject rights, please first determine whether to address your request to us or the other Engel & Völkers license partner who also holds your data.
For details on how we process your data in relation to property marketing, your rights, and contact points for exercising your rights, please refer to the previous sections.
IV. Applications for Employment (Spontaneous or Job Posting)
1. Data We Process from You
When you apply through our website or for a job posting, we process your name, address, contact information, and application data. Providing the mandatory contact details is necessary to contact you regarding your application and to allocate your application correctly.
2. Purpose of Processing and Legal Basis
We process your personal data for the following purposes:
Assessing your application for a possible employment relationship within our company (Legal Basis: Article 6 (1) (b) GDPR in conjunction with § 26 BDSG, applicable within the jurisdiction of Germany).
Defending against any potential legal claims from the application process, if necessary (Legal Basis: Our legitimate interest in fulfilling our evidentiary obligation under the General Equal Treatment Act (AGG); Article 6 (1) (f) GDPR).
With your prior consent, notifying you about relevant job opportunities (Legal Basis: Article 6 (1) (a) GDPR).
If processing is based on your consent, you may withdraw it at any time without affecting prior processing. Where processing is based on our legitimate interest, you may object to the processing of your personal data at any time for reasons specific to your situation (Article 21 GDPR).
We require your personal data to achieve the above purposes. You may choose not to provide personal data; however, this may prevent you from participating in the application process.
3. Disclosure of Data
We only disclose your personal data to third parties if required to fulfill a contract, if we or a third party has a legitimate interest, if there is a legal obligation, or if you have given your consent. Where data is disclosed based on legitimate interest, this is explained in this privacy policy.
4. Transfer of Data to Non-EU Countries
In addition to the "Disclosure of Your Personal Data" section above, please note:
Recipients of personal data may be located outside the EEA/UK. If data is transferred outside the EEA/UK, we will ensure that your privacy rights are protected, either due to a European Commission adequacy decision (Article 45 GDPR) or appropriate safeguards (e.g., EU Standard Contractual Clauses), unless GDPR provides an exemption (Article 49 GDPR). We may also implement additional measures with recipients if necessary to ensure data protection. You can request copies of the safeguards (where applicable) and a list of recipients outside the EEA/UK, which may be redacted to protect business secrets or other confidential information.
V. Storage and Deletion of Your Data
We store your personal data for as long as necessary to fulfill the purposes for which it was collected, including any required retention periods under applicable laws (e.g., for maintaining accounting records).
For application processes that do not result in employment, your data will generally be stored for documentation purposes for six months, after which it, along with submitted documents, will be deleted or destroyed. If you have consented to retain your data for future application processes, it will be retained accordingly.
Subscription Service
Südliche Nordsee Immobilien GmbH, as the data controller (hereinafter also referred to as "Engel & Völkers"), informs you that when you subscribe, the data you voluntarily provide (first name, last name, and address) is processed as personal data.
Purpose of Processing
Engel & Völkers processes your personal data solely for fulfilling the subscription contract. Legal Basis: Article 6 (1) (b) GDPR or legitimate interest under Article 6 (1) (f) GDPR.
Data Access
Engel & Völkers processes personal data, specifically through regular employees and external consultants authorized to carry out marketing functions for Engel & Völkers.
Data Disclosure
Personal data is shared only with our printer NEEF + STUMME GmbH, Schillerstraße 2, 29378 Wittingen, for direct mail purposes. No other disclosures occur.
Transfer of Data to Non-EU Countries
Engel & Völkers generally does not transfer personal data to countries outside the EEA without consent. When necessary, Engel & Völkers ensures compliance with the EU’s standard contractual clauses or other legal bases for non-EEA transfers.
Data Retention and Deletion
Engel & Völkers retains your personal data as long as required to fulfill its purposes, including statutory retention periods. Data is retained for up to 24 months post-collection.
