Our Privacy Policy | Engel & Völkers Bruges

Engel & Völkers Bruges

Privacy Policy

Valid from 8 August 2022.

Responsible party and your rights as the data subject

1. Responsible Entity

The responsible entity (Controller) for the data processing regulated in this Privacy Policy is Ev Brugge. Our contact details are:

EV Brugge

Noordzandstraat 16, 8000 Brugge

brugge@engelvoelkers.com

Licence Partner of ENGEL & VÖLKERS residential GmbH

2. Data Protection Officer

If you have any questions about this Privacy Policy and data protection in general, please contact our data

protection officer(s):

Joke De Spiegelaere & Alexander Vanhee

brugge@engelvoelkers.com

3. Your rights as a data subject

You have the right to information about the processing of your personal data (for example, the origin of this

data, the purpose of processing, and the modalities of data processing). Furthermore, under certain conditions,

you are entitled to object to the future processing of your data, as well as the right to restrict the use or the

deletion of said data. Finally, you may at any time stop the sending of advertising material or the execution of

market research or commercial communications.

In summary, you have a right to

- Information,

- Correction,

- Deletion (or request to be forgotten),

- Restriction of processing,

- Data portability,

- Object to the processing of your personal data,

- Complaint to supervisory authorities.

In addition, you have the right, at any time, to object to the processing of your personal data for direct

marketing purposes. If you object to the processing for direct marketing purposes, we will no longer process

your personal data for these purposes.

According to Art. 7 III of the EU General Data Protection Regulation (hereinafter "GDPR"), you may at any time

revoke your initial consent towards us. Once the consent is revoked we will no longer continue to process the

data.

Please note that your right to the deletion of your data is subject to certain restrictions. For example, we do not

have to or are not allowed to delete data that we are required to retain due to legal retention periods. Data

that we need to assert, exercise or defend due to legal claims are also excluded from your right of deletion.

If you have a complaint about the way we process your data, you have the recourse to a supervisory authority,

in particular in the member state of your residence, workplace or the place of the alleged breach.

We reserve the right to disclose information about you if we are required to do so by law enforcement bodies

or other lawful authorities. Legal basis: Art. 6 I sentence 1 lit. c GDPR (legal obligation).

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Overview of our data processing procedures

Our Privacy Policy is structured as follows and provides you with an overview of the following data processing

procedures:

I. You visit our company web presence on the Internet

II. You conclude a search request; or marketing contract with us, request an exposé from us or

commission us to carry out a property valuation.

III. We search for a property for you together with another Engel & Völkers licence partner (Referral)

IV. You apply at your own initiative or in response to a job advertisement

V. Storage and deletion of your data

I. Collection and processing of personal data when visiting our company web presence on the Internet

We only process personal data if the personal data is sent to us via the contact forms on our company web

presence. In this regard, personal data is only processed once explicit consent has been given to us for the

processing of your data or if the processing is permitted by legal regulations. For certain services that we offer

on our company web presence, we require a minimum amount of data. We have marked mandatory

information with an "asterisk". Without the mandatory information, we are unable to provide our services.

1. What data do we process from you (hereinafter referred to as "you" or "user")?

In the context of your usage of our company web presence, we process the following personal data:

The e-mail address, first name, last name, title, address, telephone number and property data provided by

you in the case of the services offered on our company web presence for example, in the context of contact

enquiries and newsletter mailings, as well as a market price determination (Valuation), hereinafter referred

to as "Data" or "Personal Data".

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Please refer to the description of the usage-related data processing in connection with the use of cookies and

other tracking technologies in the "Cookie Policy" of:

Engel & Völkers GmbH

Vancouverstraße 2a

D-20457 Hamburg

Germany

E-mail:contact@engelvoelkers.com

You will find the Cookie Policy at the bottom of our company web presence.

__________________________________________________________________________________________

2. Purpose of the processing and legal basis thereof

We process your data for the following purposes:

● Fulfilment of contact requests (legal basis is the fulfilment of the contract, as well in case of the

transfer of user data to other licence partners of the Engel & Völkers Group (for the definition please

see section 3 below) your consent;

● If applicable, for the purpose of fulfilment of a valuation request of the property as described by the

user, as well as the implied interest in the sale of the property as submitted by the valuation request

(The legal basis is (a) the fulfilment of the contract as well as, (b) your consent in the event that we

need to share your contact data with (i) a suitable licence partner of the Engel & Völkers Group based

on expertise or geographical location (for the definition, please see section 3 below)) or (ii) to the

company technically implementing the evaluation and (c) the legitimate interest in marketing our

services or your consent in the case of the use of your contact data for direct marketing);

● Contact by telephone by us (legal basis is the fulfilment of the contract or, in the case of the use of the

telephone number for advertising purposes, your consent);

● Sending out an e-mail newsletter containing our offers as well as self and third-party advertising to the

extent permitted by law or based on the consent given (the legal basis is either your consent or our

legitimate interest in direct marketing, as long as the marketing is carried out in compliance with data

protection and competition law requirements)

In summary:

The legal basis for the processing of personal data is Art. 6 I sentence 1 lit. a GDPR if the processing is based on

consent, Art. 6 I sentence 1 lit. b DSGVO if the basis of the processing is a contractual (or possibly pre-

contractual) relationship and Art. 6 I sentence 1 lit. f GDPR if the basis is our legitimate interest. If the

processing of personal data is necessary for the fulfilment of a legal obligation to which we are subject, Art. 6 I

sentence 1 lit. c GDPR serves as the legal basis.

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the

lawfulness of the processing of your personal data carried out based on the consent until revocation. If the

legal basis is the legitimate interest, you are also generally entitled to object to the processing of personal data

relating to you at any time for reasons arising from your particular situation. In this respect, Art. 21 GPR

applies.

3. Disclosure of your personal data

We will only pass on your personal data to third parties if this is necessary for the fulfilment of the contract, if

the third party or we have a legitimate interest in the transfer, if there is a legal obligation or if you have given

your consent. If data is transferred to third parties based on legitimate interest, this will be explained in this

If your contact request pertains to offers from other companies of the Engel & Völkers Group, we will transfer

the personal data you entered in this case to the respective company from the Engel & Völkers Group with

your prior consent or - if legally permissible - based on a so-called legitimate interest. We will not pass on your

personal data beyond this.

When we refer to the "Engel & Völkers Group" in this Privacy Policy, we mean the companies belonging to the

Engel & Völkers group of companies pursuant to §§ 15ff. AktG (German Stock Corporation Act) as well as the

(master) licence partners which are directly or indirectly contractually affiliated to this group of companies and

to which we also belong. A current overview of these licence partners can be found here:

https://www.engelvoelkers.com/en-de/company/locations/).

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Disclosure of your personal data", the following applies:

Recipients of personal data may be located outside the EEA/UK. Where personal data is transferred to locations

outside the EEA/UK, we will ensure, as required by law, that your data protection rights are adequately

protected, either because the European Commission has decided that the country to which personal data is

transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to adequate

safeguards (e.g. standard contractual clauses) as agreed by the European Union and the recipient of the data

(Art. 46 GDPR) unless the GDPR provides for an exception (Art. 49 GDPR). Furthermore, where necessary, we

intend to agree to additional measures with recipients to ensure an adequate level of data protection. Copies

of the adequate safeguards (where we rely on them) and a list of recipients outside the EEA/UK are available

on request. Please note that these copies may be redacted to the necessary extent to protect trade secrets or

other confidential information.

II. You conclude a search- or marketing contract with us, request an exposé from us or commission us to

carry out a property valuation.

1. Which of your data do we process?

When searching for, selling or renting a property, requesting an exposé or evaluating a property, we regularly

process the following of your personal data:

● First name, surname, title, address, telephone number, and in the case of a property search the details

of the desired property or in the case of property marketing or property valuation the details of the

valuated property;

● E-mail address - provided that you have agreed to receive promotional information, in particular the

offer or valuation of properties, or wish to receive communication by e-mail;

● In case of purchase/sale or rental of real estate, the bank details, identity details, copy of ID (in case of

purchase/sale of real estate) as well as land register, electricity, oil and/or gas bills, general itemised

bills, declarations of partition, WEG minutes (resolutions) and/or purchase contract (in case of sale of

real estate) or in case of rental of real estate the bank details, identity details, CV if applicable, proof of

salary, proof of creditworthiness, landlord's confirmation and/or tenancy agreement.

2. Purpose of the processing and legal basis

We process personal data for the following purposes:

● Fulfilment of the contractual relationship or a pre-contractual legal relationship - also by independent

real estate consultants cooperating with us - including billing and credibility assessment (legal basis is

Art. 6 I lit b. GDPR as well as Art. 6 I lit. f GDPR; the legitimate interest of us in connection with the

transfer of data to independent real estate consultants derives from the freedom of choice to also

fulfil contractual relationships with independent brokers or sub-brokers. The legitimate interest in

carrying out credit checks follows from the legitimate interest in protecting against a loss of

receivables);

● Fulfilment of a legal obligation, in particular in connection with anti-money laundering law (legal basis

is Art. 6 I lit. c GDPR);

● Promotional information about properties that we or other licence partners of the Engel & Völkers

Group market (legal basis is Art. 6 I lit. f GDPR; we have a legitimate interest in processing personal

data for direct advertising. The legal basis is also your consent according to Art. 6 I a. GDPR, if the

promotional information is sent to you by email, fax or telephone).

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the

lawfulness of the processing carried out based on the consent until revocation. If the legal basis is the

legitimate interest, you are also generally entitled to object to the processing of your personal data at any time

for reasons arising from your particular situation. In this respect, Art. 21 GDPR applies.

3. Disclosure of your personal data

If your enquiry (e.g. on the occasion of an evaluation enquiry) concerns offers from other licence partners of

the Engel & Völkers Group, we will transmit the personal data you have entered to the respective company of

the Engel & Völkers Group following your prior consent.

For more information, please see information regarding referrals in section III.

Furthermore, we pass on your data to contractual partners (owners, landlords, search clients) and supporting

service providers such as notaries, lawyers, property managers, and property developers as part of the

processing of a contractual relationship, as well as in the context of credibility reports or to supervisory

authorities (such as for money laundering documentation). We may also transfer your data to third parties to

the extent permitted by law. Third parties to whom we may disclose your personal data, irrespective of our

performance, include external advisors (e.g. lawyers and auditors), public authorities within their jurisdiction to

comply with legal obligations and/or to protect our rights (e.g. tax authorities, police, public prosecutors,

courts), potential purchasers or acquirers of all or part of our assets and/or activities, and other third parties

where you instruct us to disclose data or give your consent to do so.

Other than that, we will only share your personal data with staff (permanent staff such as employees and

freelance property consultants) and third-party companies (e.g. IT service providers, hosting providers, etc.) to

whom we have outsourced services involving processing operations under a commissioned processing

agreement.