Privacy Policy of Engel & Völkers Residential GmbH
You visit us on our website
We have a contractual or pre-contractual relationship with you.
Privacy Policy for visiting the website
This Privacy Policy for the use of the website https://www.engelvoelkers.com/nl-de/franchise/ (hereinafter referred to as "website") is valid as of 25 May 2018.
Engel & Völkers Residential GmbH in its function as the responsible body (hereinafter referred to as "Engel & Völkers") hereby informs its users that their personally identifiable data will be processed in the following ways when they use the website:
● personal data (e.g. email address, first name, last name, title, address, telephone number - hereinafter referred to as "data" or "personal data") provided by users when registering on the website (e.g. in the context of contact inquiries and newsletter mailing);
● personal data transmitted by users' internet browsers each time they access the website and are stored in log files, also known as server log files. This data includes: IP address (internet protocol address) of the accessing computer; name of the page accessed; date and time of access; referral URL from which the user accesses the page; number of transmitted data; status message for successful access; session ID number.
Purpose of processing
Engel & Völkers as the responsible body processes website users' personally identifiable data for the following purposes:
● to fulfil user inquiries (e.g. handling contact inquiries, handling requests for regular e-newsletters with advertising information regarding property listings from Engel & Völkers) and, in this relation, the exercise of Engel & Völkers Group’s legitimate interests by forwarding the contact requests to the responsible group companies or license partners of Engel & Völkers
● to allow users to register on the website;
● for technical management of the website and its operational functions, including the solving of technical problems, statistical analysis, testing and research;
● to prevent fraudulent activity or abuse on the website or in connection with the website;
● to comply with the requirements of the applicable laws, to protect the security of an individual and the rights and property of Engel & Völkers and to prevent deception or security or technical problems.
The legal basis for the processing of personal data is Art. 6 (1) a), b) and f GDPR. The legitimate interest of Engel & Völkers entails the processing of personal data for direct marketing purposes as well as the interest in the disclosure of your data within the company and the Group pursuant to Art. 6 (1) f) GDPR.
Type of personal data provision and the consequences of refusal
The provision of personal data by the user is voluntary. You can freely decide whether to provide personally identifiable data to Engel & Völkers and you may revoke previously declared consent to the processing of personal data. This revocation may mean that it is no longer possible to use the Engel & Völkers website.
Processing procedures
The users' personally identifiable data only processed where necessary and is done exclusively electronically, in particular by: Collection, registration, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of data. Processing operations can be performed electronically and non-electronically.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who are authorised to administer the website and provide the related services;
● third-party companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Information regarding data
As the responsible body, we can provide information about your personal data. This information can only be provided for the following purposes:
• to fulfilment legal obligations or obligations under regulations and directives of national or European legislation;
• for defence in court in case of litigation.
Disclosure of data
If your contact request concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you enter in this case to the respective company from the Engel & Völkers Group.
There will be no further transfer of your personally identifiable data by Engel & Völkers.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries.
The servers used by Engel & Völkers are located within the European Union.
However, data may be transferred to non-EEA countries, as long as your request relates to offers from the Engel & Völkers company outside the European Union.
Engel & Völkers also uses Google Analytics. Google may use the support team outside of the European Union to maintain the software and may therefore transfer data to non-EEA countries. More details can be found in the statements regarding web tracking.
Storage or deletion of data
Engel & Völkers stores personally identifiable data for the time necessary to fulfil the purposes for which said data is collected and processed, including any retention period required by applicable law, in each case for a maximum of 12 months after the collection of personally identifiable information.
Use of cookies
To improve website usability, Engel & Völkers uses cookies. Cookies are small text files usually consisting of letters and numbers, which are stored by users' web browsers on their PC and contain pseudonymised data. Cookies allow a web page to recognise users' computers, to track searches of multiple pages on a web page, and to identify users returning to a website. There are cookies for technical, analytical and profiling purposes.
The direct and indirect cookies used by Engel & Völkers are summarised here:
https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf
The website uses the following technical cookies:
To save the language selection _icl_visitor_lang_js, _icl_current_language, evlocale.
To save the selection of measurement units engelundvoelkersconfig.
To store recent searches LAST_SEARCH.
To save the watchlist id watchlist_id.
To save the test assignment as part of AB tests user_ab.
To store allocation to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.
Engel & Völkers informs users that they can disable or remove cookies in their web browser by following the instructions in the links below:
● Internet Explorer (https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).
● Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).
● Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=en_US).
The website also uses analytical cookies that are set by third parties such as Google (see also Terms of Use for Analysis Tools and Tracking Tools), Adroll (https://www.adroll.com/en-GB/about) /Privacy) and Haufe (https://en.onlinehelp.umantis.com/index.php/Cookies).
These are in detail:
a) Google Analytics
Engel & Völkers uses the Google Analytics web analytics service provided by Google Inc. ("Google") to analyse the use of the web pages. The information generated by cookies about the use of the website by users will generally be transmitted to a Google server in the United States and stored there. Engel & Völkers uses Google Analytics exclusively with the extension "ga ('set', 'anonymizeIp', true)" to ensure that IP addresses are processed only as a shortened version and to exclude a direct reference to individuals. Google may disclose data to third parties as long as it is legally required to do so or insofar as third parties process data on behalf of Google. Google will not link the user’s IP address to other Google data.
Users can prevent the recording and storage of data by Google Analytics at any time by installing a Google-approved browser plug-in, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
b) Universal Analytics
Engel & Völkers uses the universal analytics features provided by Google. With these features, Engel & Völkers can record and analyse socio-demographic information about users through a Google ID (if available) and Google-generated advertising cookies (DoubleClick). Where a Google ID is available, the data controller may also collect this data across all devices (e.g. if a user uses both a smartphone and a PC) in order to analyse visitor streams across devices.
Users can prevent Google from recording and storing data at any time by installing a browser plug-in published by Google that can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
This website does not use profiling cookies.
Social media plug-ins
This website uses social media plug-ins offered by major social networks (e.g. Facebook and Twitter). When visiting the website, the browsing data can be transmitted directly to the respective social networks, even without the direct interaction of users. Users acknowledge and agree that the operation of social networking plug-ins is managed directly by the company offering the appropriate plug-in. If users use the plug-ins via the website (e.g. log in with their access data to a social network or link their accounts), click on the respective button (such as Facebook “Like” or “Share”) and connect to the server of this social network, which then sends the content of the plug-in directly to the user's browser.
Engel & Völkers may therefore, in accordance with the terms of use and the privacy policy of the respective social network, receive data relating to users and may add data about users' personal data already collected through their own services. If the user decides to share information with the social networks, they also shares data with Engel & Völkers about, for example, their preferences. To prevent social networks from collecting the user's personal information, please check the relevant conditions on the social networking website.
In particular, the website uses:
a) Facebook
This website uses Facebook social plug-ins operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). If users access the Engel & Völkers pages via Facebook or vice versa, the user's browser will create a direct link to Facebook servers.
If the user is logged in to Facebook, Facebook can assign the visit to the user’s Facebook account. If the user interacts with the plug-ins, e.g. by clicking on the “Like” button or posting a comment, the respective information is transferred directly from the user's browser to Facebook and stored there. The purpose and scope of the data processing by Facebook, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the Facebook Data Policy (https://www.facebook.com/policy.php).
b) Google "+1"
The Website uses the +1 interface of the Google Plus social network operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). When the user presses the +1 button, the user's browser will connect directly to Google servers. The content of the +1 interface is transmitted directly from Google to the user's browser and is integrated into the website from there. The purpose and scope of the processing of data by Google, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the +1 Buttons Policy (https://developers.google.com/+/web/buttons-policy).
c) Twitter
The website uses the features of the Twitter short message service provided by Twitter, Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Retweet” function, the websites visited by the user are linked to their Twitter account and made known to other users. During this process, data will also be transferred to Twitter.
Engel & Völkers has no knowledge of the nature, content and extent of the transferred data. The user can change their privacy settings themselves on Twitter in their account settings. For more information, see the Twitter’s Privacy Policy.
To prevent the providers of the respective social media plug-ins from gathering information about users, user can log out of the social media network at the beginning of their visit to the website and delete any cookie that may exist from their browser.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to object to the data processing for the future, to restrict this or to demand deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, users can write to the following email address residential@engelvoelkers.com or the postal address Engel & Völkers Residential GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany. In the same way, users can revoke, correct and delete the processing of their data at any time.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Freie und Hansestadt Hamburg
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Prof. Dr Johannes Caspar
Klosterwall 6 (Block C), 20095 Hamburg
Mailbox@datenschutz.hamburg.de
___________________________________________________________________________
Privacy Policy in connection with a contractual or pre-contractual relationship.
This Privacy Notice applies from 25 May 2018 .
Engel & Völkers Residential GmbH (hereinafter also called "Engel & Völkers") in its function as the responsible body informs its contractual partners about the personally identifiable data which is collected in connection with a contractual or pre-contractual relationship. These are in particular:
● First name, last name, company name, address (business), billing address, email address, telephone number, fax number, position, contact history, bank details, VAT identification number, contractual relationship data, sales data
Hereinafter, this data will be referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as the responsible body, processes the personally identifiable data for the following purposes:
● Fulfilment of the contractual relationship (legal basis is Art. 6 (1) b) GDPR)
● Advertising information (legal basis is article 6 (1) lit f GDPR; the processing of personal data for the purpose of direct advertising results is a legitimate interest of Engel & Völkers.)
Disclosure of data
If your enquiry concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you thus enter to the respective company from the Engel & Völkers Group in accordance with your previous granting of consent.
In addition, your personally identifiable data will only be passed on by Engel & Völkers within the framework of the fulfilment of the contractual relationship and with prior consent from you.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who provide the offered services;
● Third-party companies (e.g. IT service providers, hosting providers and delivery companies) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries. The servers used by Engel & Völkers are located within the European Union.
However, Engel & Völkers uses the services of Google Ireland Limited for email communication. To maintain these products, Google is also entitled to access the email communication systems of countries that are not EEA countries. This access is performed on the basis of the EU standard contracts, as well as on the basis of data protection certifications.
Data may also be transferred to non-EEA countries, as long as your request relates to offers from Engel & Völkers companies outside the European Union.
Storage or deletion of data
Engel & Völkers stores personally identifiable data in connection with a contract for the duration of the retention period specified in the statutory provisions.
In addition, Engel & Völkers stores your data in connection with the receipt of commercial information up until you revoke your consent from Engel & Völkers.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to revoke consent to the data processing for the future, to restrict this or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, you can contact the following email address residential@engelvoelkers.com or the postal address Engel & Völkers Residential GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Freie und Hansestadt Hamburg
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Prof. Dr Johannes Caspar
Klosterwall 6 (Block C), 20095 Hamburg
Mailbox@datenschutz.hamburg.de