https://www.engelvoelkers.com/de-de/hamburg/elbe/datenschutz/[A1]
Data protection information for Engel & Völkers Immobilien GmbH[A2]
Our data protection information is structured as follows:
You are visiting our website or the Property Search App
You are concluding a search or marketing agreement with us
You are contacting us by phone or Internet, visiting our shop or attending one of our marketing events
You are contacting us by postcard
We are looking for residential property for you together with another Engel & Völkers licensee (Referral)
You are sending us an unsolicited application or an application based on a job advertisement
Data protection information for visiting the website and the Property Search App
This data protection information applies to the use of the website www.engelvoelkers.com/de-de/hamburg/elbe/[A3] (hereinafter referred to as “website”) and the Property Search App, a mobile application for property searches (hereinafter referred to as “property app”) and is valid from 25 May 2018.
The following information applies to both the website and the property app, unless expressly stated otherwise.
Engel & Völkers Immobilien GmbH[A4] in its function of responsible authority (hereinafter also referred to as “Engel & Völkers”) informs its users that
by using the
website
, personal data about them will be processed, in particular:
● personal data (e.g. e-mail address, first name, surname, title, address, telephone number – in the following “Data” or “Personal data”) provided by users at the time of registration on the website (e.g. in connection with contact requests and mailing of newsletters);
● personal data transferred from the user’s internet browser each time the user accesses the website is stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number.
by using the
property app
, personal data about them will be processed, in particular:
● e-mail address, first name, surname, title, address, telephone number provided by users at the time of sending an enquiry;
● Whenever the app is accessed, the usage data of the respective app user is saved. This data comprises: operating system used and, if applicable, the browser type, current language setting of the smartphone, information about the Internet service provider of the user, name of the retrieved page and, if applicable, the origin page, date and time of retrieval, amount of data transmitted, status report on whether the retrieval was successful, session identification number.
Purpose of processing
Engel & Völkers, as a responsible authority,
processes the personal data of
website
users for the following purposes:
● Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of Engel & Völkers in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 ff, and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);
● The forwarding of e-mail newsletters on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is the legitimate interest of Engel & Völkers in direct marketing, providing this is in accordance with the data protection and competition rules);
● Analysis of the website for determining user behaviour. (Legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour on our website for the purpose of continuously improving this or adapting it to the interests of our users);
● Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of Engel & Völkers of providing users who do not block advertising with wholly or partially web-financed offers);
● In order to prevent fraudulent activities or misuse on the website or in connection with the website and to observe the legal stipulations for safe websites. (Legal basis is the legitimate interest of Engel & Völkers in remedying errors, guaranteeing system security and identifying impermissible access or access attempts.)
The legal basis for the processing of personal data is GDPR Article 6(1)(a), if the processing is based on consent, Article 6(1)(b) if the basis for processing is a contractual relationship and Article 6(1)(f) if the basis is the legitimate interests of Engel & Völkers.
processes the personal data of
property app
users for the following purposes:
● Fulfilment of the requests of the app users (legal basis of the data collection is the consent of the user in accordance with Art. 6(1)(a) EU General Data Protection Regulation (GDPR)). Analysis of the property app to determine usage behaviour (legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour in our property app for the purpose of continuously improving this or adapting it to the interests of our users);
Nature of supply of personal data and consequences of objection
The personal data is voluntarily provided by users. They may freely decide whether to make personal data available to Engel & Völkers and may subsequently withdraw their consent from the processing of personal data which have already been made available. Withdrawal may mean that the Engel & Völkers website is no longer usable.
Processing methods
Users’ personal data may only be processed in case of need and processing will be performed electronically only, in particular by way of: gathering, registration, organisation, storage, consultancy, processing, amendment, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of the data. Processing may be carried out electronically or non-electronically.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by
● Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website and property app and provide the associated services;
● Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced processing services as part of a job processing agreement.
Information about the data
As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:
· In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.
· For defence in court in the case of a legal dispute.
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests.[A5] Other than this, your personal data will not be disclosed by Engel & Völkers.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months [A6] after the personal data was gathered.
Use of cookies
Use of cookies on the website
In order to improve website browsing, Engel & Völkers uses “cookies”. Cookies are small text files, generally consisting of letters and numbers, stored on the user’s web browser on their PC and containing pseudonymised data. Cookies allow a website to recognise the user’s computer in order to follow searches made on several pages of a website and to identify users who return to a website. Cookies may have technical, analytical or profiling purposes.
The direct and indirect cookies used by Engel & Völkers are summarised here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.
The website uses the following technical cookies:
For storing language selection _icl_visitor_lang_js, _icl_current_language, evlocale.For storing selection of measuring units engelundvoelkersconfig.For storing last search requests LAST_SEARCH.For storing the watchlist ID watchlist_id.For storing test reference within AB tests user_ab.For storing references to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.
Engel & Völkers informs users that they may deactivate or remove cookies in their web browser by following the instructions on the following links:
● Internet Explorer ((https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).
● Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).
● Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).
The website also uses analytical cookies set by third-party providers, e.g. Google (see also provisions on use of analysis programs and tracking tools) and Adroll (https://www.adroll.com/de-DE/about) /Privatsphäre) and Haufe (https://de.onlinehelp.umantis.com/index.php/Cookies).
In more detail:
a) Google Analytics
Engel & Völkers uses the web analytics service Google Analytics from Google Inc. (“Google”) for analysing the use of websites. The information generated by cookies about the use of websites is generally transferred to a Google server in the USA and stored there. Engel & Völkers uses Google Analytics solely with the extension "ga ('set', 'anonymizeIp', true)", in order to ensure that IP addresses are only processed in a shortened version and in order to prevent direct references to individual persons. Google may transfer data to third parties if this is prescribed by law or if third parties process these data on behalf of Google. Google will not publish the IP address of the user in connection with other Google data. Users may at any time prevent the recording and storage of data by Google Analytics, by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
b) Universal Analytics
Engel & Völkers uses the Universal Analytics functions provided by Google. These functions allow Engel & Völkers to record and analyse socio-demographic data about users by means of a Google ID (if available) and by means of cookies generated by Google from advertising contents (DoubleClick). If a Google ID is available, the data controller will be able to record this data across all devices (e.g. if users have both a smartphone and a PC) for analysing visitor flows across all devices. Users may at any time prevent the recording and storage of data by Google Analytics by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
This website does not use profiling cookies.
Use of cookies and other tracking in the Property App
Engel & Völkers needs statistical information on the use of the Property App to make it more user-friendly. For this purpose, Engel & Völkers deploys the following analysis tools. The providers of the tools process data, where personal data are processed, as a processor in accordance with the instructions of Engel & Völkers.
To find out which other cookies the Property App uses click here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.
Google Analytics
Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics with the additional feature offered by Google to anonymise IP addresses: In this case, Google's IP address is usually already shortened within the EU and only in exceptional cases in the US and in any case only saved in abbreviated form. The privacy policy can be viewed here: https://privacy.google.com/businesses/processorterms/
If you want to opt out of Google Analytics tracking, go to your system settings and disable Google Analytics access in the Tracking section of the “Engel & Völkers Property Search” app.
If you want to opt out of tracking Google Analytics on Android, go to the app settings and disable Google Analytics access.
HockeyApp
HockeyApp is provided by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). We use HockeyApp for error analyses and to improve the property app. If it crashes, the user may agree to submit a crash report to HockeyApp. A crash report includes information about the crash date and time, the affected software module, the operating system and language used, and the device type and IP address. The crash report will only be sent to HockeyApp once this has been specifically approved. The information contained in the crash report may be partially processed in the United States. HockeyApp is a service from Microsoft. Legal information about it can be found here:
https://azure.microsoft.com/de-de/support/legal/.
The privacy policy can be viewed here:
https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx
Crashlytics
Crashlytics is an analysis tool offered and operated by Crashlytics Inc., based in Cambridge, MA, USA. Crashlytics generates crash reports, i.e. reports about malfunctions or failures of the app, where and in which context these have occurred, how many users of the app are affected, etc. Engel & Völkers uses these reports to detect malfunctions or failures to be able to react faster, more purposefully and more efficiently in the interests of the users and to be able to improve the app technically. For this purpose, Crashlytics, together with the user’s Symphony-related app ID, which can be deleted at any time, records data on the crash and on general data of the respective IT environment (in particular on the used device, the mobile service provider and the operating system). If personal or pseudonymous data is included, Crashlytics will delete it within seven days. This information will give Crashlytics and subsequently Engel & Völkers insight into whether and how the app works and is used, especially the malfunctions and failures that occur. Further information is available at try.crashlytics.com/terms/privacy-policy.pdf.
Links to social media pages
This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, users may write to the following e-mail address elbe@engelvoelkers.com[A7] or postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany[A8] . Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.
Contacts
The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany[A9] . In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de[A10]
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
Mailbox@datenschutz.hamburg.de[A11]
Data protection information in connection with a search or marketing agreement
This data protection information is valid from25 May 2018[A12] .
Engel & Völkers Immobilien GmbH[A13] in its function of responsible authority (also “Engel & Völkers” in the following) informs its customers and stakeholders about the personal data regularly gathered in connection with a contractual relationship or pre-contractual relationships. These specifically include:
● first name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● E-mail address[A14] , if you have consented to receiving promotional information, particularly the offer of properties;
● as well as (if there is a purchase/sale or rental of property) bank details, information on identity, identification copy (when buying a property) as well as land register, electricity, oil and/or gas invoices, general direct cost invoices, sale contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, letting contract.
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);
● Promotional information about residential property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent.[A15] Please also familiarise yourself with our information on referral at the end of our data protection information.
Furthermore, your personal data is only passed on by Engel & Völkers as part of fulfilling the contractual relationship, if necessary, after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by
● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Engel & Völkers saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions. Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, you may write to the following e-mail address elbe@engelvoelkers.com [A16] or postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany[A17] .
Contacts
The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany[A18] . In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Dr. Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
[A20] Mailbox@datenschutz.hamburg.de
Data protection information in connection with telephone contact, contact via the Internet or contacting us in our shop or at marketing events
This data protection information is valid from 25 May 2018.
[A21] Engel & Völkers Immobilien GmbH in its function of responsible authority (in the following also “Engel & Völkers”) informs its customers and stakeholders about the personal data regularly gathered in connection with a contact by telephone. These specifically include:
● first name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● [A22] E-mail address, if you have consented to receiving promotional information, particularly the offer of properties;
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a pre-contractual relationship by independent property consultants (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers.
● Promotional information about residential property marketed by Engel & Völkers or licensees in the Engel & Völkers group (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
[A23] If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Groupwith your prior consent. Please also familiarise yourself with our information on referral at the end of our data protection information.
Furthermore, your personal data is only passed on by Engel & Völkers as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by
● Employees (permanent employees such as job holders and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Engel & Völkers stores personal data in connection with a pre-contractual relationship for the duration necessary for the fulfilment of the pre-contractual relationship, for the duration of any retention period arising from the legal provisions, or for the duration required to pursue legal claims. Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
[A24] [A25] To exercise the above rights and to request information, you may write to the following e-mail address elbe@engelvoelkers.comor postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
[A26] The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Mittelweg 10
20148 Hamburg, Germany
[A27] Swegener@wegener-ra.de
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
[A28] Mailbox@datenschutz.hamburg.de
Data protection information in connection with contact by means of a postcard
[A29] This data protection information is valid from25 May 2018.
[A30] Engel & Völkers Immobilien GmbH in its function of responsible authority (also “Engel & Völkers” in the following) informs its customers and stakeholders about the personal data regularly gathered in connection with a contact by means of a postcard. These specifically include:
● first name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● e-mail address, if you have consented to receiving commercial information, particularly the offer of properties, or receiving regular electronic newsletters or job offers;
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as a responsible authority, processes the personal data for the following purposes:
● Promotional information about residential property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).
● [A31] Promotional information about residential property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by
● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
[A32] [A33] To exercise the above rights and to request information, you may write to the following e-mail address elbe@engelvoelkers.comor postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
[A34] The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Mittelweg 10
20148 Hamburg, Germany
[A35] Swegener@wegener-ra.de
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
[A36] Mailbox@datenschutz.hamburg.de
Data protection information in connection with a joint search for residential property within the Engel & Völkers licensee network (Referral)
[A37] This data protection information is valid from25 May 2018.
[A38] Engel & Völkers Immobilien GmbH (hereinafter also referred to as “Engel & Völkers”) has received your personal data from a company within the Engel & Völkers licensee network. Disclosure of your personal data has been done on the basis of your consent.
As we are now processing personal data about you, we are hereby informing you pursuant to GDPR Article 14:
In our function as responsible authority, we inform the customers and stakeholders referred to us about the processing of personal data arising from a joint search by Engel & Völkers licensees. In particular, we gather and process:
● first name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● [A39] E-mail address, if you have given your consent to us for receiving promotional information, particularly the offer of properties;
● as well as (if there is a purchase/sale or rental of property) bank details, information on identity, identification copy (when buying a property) as well as land register, electricity, oil and/or gas invoices, general direct cost invoices, sale contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, letting contract.
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);
● Promotional information about residential property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
Your personal data are only passed on by Engel & Völkers as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by
● Employees (permanent employees such as job holders and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Engel & Völkers saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions.
Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
[A40] [A41] To exercise the above rights and to request information, you may write to the following e-mail address elbe@engelvoelkers.comor postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
[A42] The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Mittelweg 10
20148 Hamburg, Germany
[A43] Swegener@wegener-ra.de
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
[A44] Mailbox@datenschutz.hamburg.de
Data protection information in connection with an unsolicited application or an application based on a job advertisement
[A45] Engel & Völkers Immobilien GmbH (hereinafter referred to as “Engel & Völkers”) , in its function of responsible authority, processes personal data as part of applicant management (hereinafter also referred to as “applicant process”) .
Personal data includes e.g. the first name, surname, e-mail address, telephone number, CVs and other data and documents (hereinafter collectively referred to as “personal data”).
By taking part in the application process and sending us your application, you provide Engel & Völkers with your personal data.
Engel & Völkers processes your personal data for the following purposes:
● Examination of the application in view of employment within our company (legal basis is the pre-contractual relationship under Art. 6(1) (b) GDPR or your consent under Art. 6(1)(a) GDPR, if you are using the global online job portal of Engel & Völkers AG.).
● Defence of any asserted legal claims arising from the application procedure against Engel & Völkers, if necessary (legal basis is the legitimate interest of Engel & Völkers to comply with its burden of proof in proceedings under the General Equal Treatment Act (AGG); Art. 6(1)(f) GDPR).
● Furthermore, Engel & Völkers processes your personal data on the basis of prior consent in order to inform you about interesting job offers. These job offers are made available to you from time to time by the specialist department of Engel & Völkers to which you have addressed your application.
Engel & Völkers requires your personal data to fulfil the above-mentioned processing purposes. You are free to provide no personal data to Engel & Völkers. In this case, you will not be able to participate in the application process for vacancies.
Requirement of data transmission and consequences if you revoke your consent to the processing of data
We process personal data only if necessary. They are processed with digitally or in paper form. Further, the processing of personal data includes, in particular, collecting, registering, managing, storing, changing, selecting, comparing, accessing and communicating the data.
Please note e-mails sent during the application process are not encrypted. If you do not want this, contact us by mail. Engel & Völkers handles your data with the utmost confidentiality and according to the legal data protection standards.
Access to personal data or disclosure of this data to third parties
Your personal data will be processed by the responsible employees of Engel & Völkers or comparable persons. These are:
● [A47] employees and consultants who are responsible for the candidate process (such as employees of the human resources department of Engel & Völkers as the responsible authority;
● administrators and other trusted IT support staff who are authorised and required to provide technical support to the applicant process (e.g. user support staff or IT staff);
● third parties (e.g. IT service providers or hosting providers) to whom Engel & Völkers has outsourced tasks. These are considered “processors”.
Otherwise, your data will not be disclosed to third parties.
If you have applied through the global online job portal of Engel & Völkers AG, your application documents have been sent to us by Engel & Völkers AG. How Engel & Völkers AG processes your personal data was disclosed during the application process and can be viewed at any time in the global online job portal on the corresponding Engel & Völkers AG website.
Disclosure of data in non-EEA countries
In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Engel & Völkers processes your personal data only as long as it is necessary to achieve the processing purpose – however, for a maximum period of 6 months after an application was rejected. After completion of the application process, or if you object to the data processing, we also delete your data. The deletion takes place in accordance with the legal requirements. Only if you have given your consent that we should send you details of other interesting job offers, the data will not be deleted until you revoke your consent. When an employment contract is concluded, we save your applicant data within the framework of the contractual relationship.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
[A48] [A49] To exercise the above rights and to request information, you may write to the following e-mail address elbe@engelvoelkers.comor postal address Engel & Völkers Immobilien GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
[A50] The responsible authority for processing of data is Engel & Völkers Immobilien GmbH located at Stadthausbrücke 5, 20355 Hamburg, Germany.
[A51] If you have questions about this data protection declaration or about data protection, please contact the external data protection representative at Engel & Völkers:
Dr. Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is:
Free and Hanseatic City of Hamburg
Hamburg’s representative for data protection and freedom of information
Prof. Dr. Johannes Caspar
Kurt-Schumacher-Allee 4, 20097 Hamburg
[A52] Mailbox@datenschutz.hamburg.de
Data collected when visiting our website
Regarding the data collected during your visit to our website, please read the details in section “You are visiting our website or the property app” in our data protection information.