Booking FAQs

1. How long can an owner enjoy his or her home?

You have access to a maximum of 42 nights per year per fraction. In general, owners book about 6 weeks per year.

2. Why 42 nights per year?

29 days per year (4 weeks) are booked to refurbish, improve and renovate the property in order to increase its value. Therefore, 336 nights per year are available to enjoy the house, which divided by 8 fractions gives a total of 42 nights per year per fraction.

3. How can an owner consume his nights?

You can consume your nights as you wish, you can plan up to 6 getaways per year at least one month in advance or go to the house whenever you want when there is availability.

Planned getaways guarantee the owner that they can use their property without another owner booking it for the same dates.

4. How long can they stay?

To guarantee access to all owners. The duration is a minimum of 2 nights and a maximum of 14 nights, if the owner wishes to stay more or less nights it must be approved by the Experience Manager.

5. Do owners have a priority order for planning their getaways?

No, owners schedule their getaways based on availability.

6. When can an owner book their getaways?

In September each year, the calendar opens for owners to book their getaways for the whole year (from January onwards). Their Experience Manager will contact them to help with the planning.

They will also be able to book at the time of purchase so they don't have to wait until September.

7. What if I want to book my getaway at a later time?

You can do it whenever you want from the moment the calendar opens, you can plan up to 6 getaways at the same time more than 30 days in advance or book at the time you want if there is availability.

8. What is a special date?

These are important days for the owner such as birthdays or anniversaries, they can vary from year to year or always be the same. We will help you to block those dates to secure them.

What if it coincides with another owner's date? We know we won't always be able to secure it, so we will prioritise on a first come, first served basis. All owners can book one special date per year and it will be subtracted from your available nights.

9. How does the high season work?

In this system we have high season and the rest of the year. The high season depends on the location. There is no need to worry about missing the best dates.
The high season is divided into 16 weeks per year, guaranteeing all owners 2 weeks in high season (up to 14 nights).

If an owner wishes more nights and there is availability, this must be agreed with their Experience Manager.

10. Can I change a booking?

Yes, you can change a booking 30 days before the booking, subject to availability.

11. Can I cancel a booking?

Yes, you can cancel 30 days prior to booking. Cancellations will trigger a notification to all other owners alerting them of the new available dates. If you cancel less than 30 days in advance and the house is not occupied on those dates, the number of nights available per year will be deducted.

12. What happens if you are unable to use your home during the booking?

If plans change, you can give the getaway to a friend or family member. Rent it out or donate it to the vivla community, this will give you days to use a similar system property in a different location at a time of your choice.

13. What are the check-in and check-out times?

Check in is from 15:00 hours and check out before 12:00 hours, but owners can request check in and check out at different times by arrangement with their Experience Manager.

14. What additional services do we offer?

Basic services such as maintenance and cleaning are included in the monthly charges. We will also provide an Experience Manager to each owner to assist with their needs 24/7.

15. What is an Experience Manager?

A travel expert who will help owners plan their tailor-made getaways (help them book services such as airport pick-up, private chef, restaurant reservations, shopping...). He/she will help them with their planning, house management, special requests and any problems related to the house.

16. Is it possible to store personal belongings in the house?

Yes, each owner will have a dedicated space in the house to store their personal belongings (it will be locked).

17. What happens if a fraction is sold?

The days of that owner will be released and the rest will be notified of the new available dates. If a new owner comes in, you will have to plan from scratch.