Understanding Service Charges in Dubai: What Property Owners Need to Know

What are service charges in Dubai?

What is the service charge in Dubai? Essentially, it is a recurring fee that homeowners must pay for the maintenance and upkeep of their residential building or area and all its common amenities. Service charges can include several property management aspects such as:

• Cleaning 

• Maintenance 

• Security 

• Landscaping 

• Waste disposal 

• Repairs 

• General upkeep of the property and community 

• Management and administration 

• Utilities - DEWA 

While service charges in Dubai are applied to any and all kinds of properties in the city, be it residential or commercial, apartment or villa, the fees are dependent on the kind of property and the range of services that are offered in the service contract. 

There is a predetermined service charge index in Dubai, provided by Dubai Land Department, which allows clients and potential property buyers to better understand the approved and accurate service charges and fees for different projects across Dubai. 

This service charge calculator will provide both the minimum and maximum charges of different communities across Dubai, while also providing details about sinking funds and the AC of each project. 

Bear in mind that service charges in Dubai are calculated on a square-foot basis. The price for which can range from AED 3 per square foot to AED 30 or more. 

Purpose and scope of service charges

As mentioned previously, service charges in Dubai are mandatory requirements for all property owners. But, why does one have to pay these charges? For the upkeep of the community in which they reside. 

Almost all communities and societies in Dubai have some form of a common facility or amenity that its residents utilize. Additionally, each community has cleaning services to keep the buildings and nearby areas clean and livable. Whether it is paying the cleaners who clean the community or paying for the materials required in the upkeep, property owners have to chip in for the service charges as they avail of these amenities. 

The purpose of service charges in Dubai is to:

• Provide a clean, functional, and safe environment for all residents. 

• Abide by Dubai RERA’s mandates of service charges. Not paying these charges can result in fines and further legal consequences. 

• Preserve the value of a property and its community, as well-maintained properties have a higher market value. 

Calculation methods and components

It is important to understand the service charge index in Dubai and its various components. These components include:

• Project type: The building/sub-community in the neighborhood 

• Property usage: The purpose of the property (e.g. retail, commercial, office, villa, serviced apartment, and more). 

• Community location: The neighborhood in which the property is based. 

• Amenity quality: High end buildings with luxury amenities typically have higher service charges.

How would you be able to calculate these charges without a service charge calculator? You can attempt it using simple mathematics. 

Suppose you live in an apartment and your building has an annual service charge (SMI) of AED 5 per square foot. If your apartment is 1,000 square feet, your base service charges will amount to AED 5,000 per annum.

By understanding what is being covered in your contract and calculating how much you will be paying annually for a certain property, you will be armed with more clarity and will be able to make an informed decision about whether a particular property is suitable for you. 

Legal framework and regulations

Service charges in Dubai are not only mandatory but a legal requirement, as there are laws pertaining to the charges. 

These rules and regulations have been established by Dubai authorities to promote transparency and fairness in the process of paying service charges. The regulations are:

• Law No. 6 of 2019 (Jointly Owned Property Law): This law provides a legal framework for managing jointly owned properties - with clauses on how to calculate costs and collect service charges. 

• RERA Service Charge and Oqood Index: RERA has a set of guidelines for service charge rates in Dubai, and publishes the index on its website. This serves as a benchmark for property owners wanting to obtain a fair service charge assessment. 

• Oqood System: RERA has mandated that the Oqood system will register and manage service charge contracts between owners and management companies. 

Tips for managing and budgeting service charges

While managing and budgeting service charges in Dubai may not be possible on an individual level, the community or the homeowner can collectively gather to implement the following solutions for reduced service charges:

• Automating property management tasks to reduce the need for staff to manage it. 

• Utilizing a property management software that will be more efficient and quick, and cost less than hiring someone. 

• Working with property managers who can help identify areas of increased cost, while also implementing solutions to increase the property’s ROI 

• Budget management to keep track of and remove any unnecessary expenses that are increasing the community’s service charges. 

• Conducting regular maintenance checks on the property to prevent any sizeable damage from occurring - which might require more funds. 

• Buying quality equipment for the community, such as HVAC units, thermostats, and other equipment that will last longer and not be exposed to frequent breakdowns.  

• Implementing sustainable solutions such as replacing common light bulbs with LEDs to save utility costs. 

Know your services fee indicator

The DLD website has an official service charge index calculator in Dubai, which can help you calculate the service charges of a particular property. 

Here is how you can effectively navigate around the website. There are three different options that will enable you to understand the latest service charge index in Dubai for a particular property:

• Title Deed No: If you have information pertaining to the property’s title deed, you can fill it out on the particular tab to get the service charge information. 

• Inquiry about Services fees indicator: With this option, you can obtain information about the service charges for commercial and residential properties by selecting the building from the ‘Projects’ dropdown menu. After that, you can select the ‘Usage’ option and the ‘Year’ to get the updated charges. 

• Select on Map: You can use the map on the website to locate your property and find out its service charges.  

Conclusion

Often, property buyers do not sufficiently consider and factor in service charges in Dubai while property-hunting. Understanding the various factors of service charges and knowing how to calculate them will help you set a budget for your property, understand which area/community would be the better investment and more. 

Whether you wish to inquire further about service charges in Dubai or find a property in the city, find the answers, processes, and solutions to all your real estate queries with Engel & Völkers Dubai. Contact us today at dubai@engelvoelkers.com or +971 4 422 3500.