Understanding DEWA Bills: Charges, Rates, and Payments

What is a DEWA bill?

Let us first delve into the basics, of what a DEWA bill is. DEWA bills are your bill for using water and electricity in your home.

These bills are emailed to customers as part of the authority’s sustainability initiative rather than physical letters. This is a part of DEWA’s smart living initiatives. 

Whether you are a buyer or renter, a monthly DEWA bill will be part of your living expenses in Dubai. It will include details such as your account number, consumption, charge, and other fees. 

Components of your DEWA bill

Before proceeding to how to check a DEWA bill, let us understand the various components.

Generally, a Dubai DEWA bill is split into three pages with the following components.

On page 1, you will find the following:

• Invoice date, month, and period 

• DEWA VAT number 

• DEWA account number, type

• Property type and number 

• Dubai Municipality housing fees 

• Summary of electricity and water charges.

• Previous DEWA bill amount

• Additional service charges and adjustments

Page 2 of the DEWA bill covers your electricity usage. Here you will find information on your electricity consumption and charges, which generally are:

• 0-2000 kWh: 23 fils 

• 2001-4000 kWh: 28 fils 

• 4001-6000 kWh: 32 fils 

• 6001-more kWh: 38 fils 

Page 3 of the bill breaks down your water consumption and charges. For residential properties, these are usually:

• 0-6000 imperial gallons: 3.5 fils per gallon

• 6001-1200 imperial gallons: 4 fils per gallon 

• 12,000-more gallons: 4.6 fils per gallon 

Water consumption charges for commercial and industrial properties generally are:

• 0-10000 imperial gallons: 3.5 fils per gallon 

• 10,001 to 20,000 imperial gallons: 4 fils per gallon 

• 20,000-more imperial gallons: 4.6 fils per gallon 

  • A fuel surcharge of AED 0.5 fils per imperial gallon is also included in the water bill 

How to check DEWA bill online

If you are wondering, “Where can I check my DEWA bill?” Do not worry. You can do it from the comfort of your home, from your phone or computer.

Checking your DEWA bill and even paying it can be done online. You can follow these steps for a smooth process:

• Visit the official DEWA website and log in using your DEWA account details. If you do not already have an account, you can easily create one on the website. 

• Head to the “Pay Your Bill” section, where you can view and manage your bills

Common issues with DEWA bills and how to resolve them

While the Dubai DEWA bill system is very straightforward, there may be some instances wherein consumers get confused - from how to pay a DEWA bill to why their charges are high.

DEWA Bill Includes Additional Costs

Your DEWA bills include charges for your water and electricity consumption as well as the Dubai Housing Fee, which is paid by all residents, whether they own or rent a property.

Your bill will also include moving-in charges when establishing a new DEWA connection.

Unexpectedly High Bills

An unexpectedly high DEWA bill may result from seasonal variations in electricity use, undetected water leaks, or faulty appliances consuming excess energy or water.

To address this, monitor your consumption through DEWA’s 'Smart Living' initiative, check for water leaks, and maintain your appliances to ensure they operate efficiently.

Billing Errors

Billing errors can occur due to incorrect meter readings or the wrong tariff for your property type.

Please carefully review your bill for discrepancies, and if necessary, contact DEWA's customer service to request a meter inspection.

Disputing Charges

If you believe you’ve been overcharged, it’s important to dispute the charges with DEWA.

Gather all relevant documents, such as previous bills and receipts, and file a detailed complaint through DEWA’s official channels. Then, follow up regularly to track the resolution.

Non-Payment Consequences

Unpaid DEWA bills can lead to service disconnection after 14 days and legal complications for tenants. To avoid disruptions, ensure timely payments by setting reminders or automating payments.

Having understood how to check a DEWA bill online, let us understand how to pay a DEWA bill. 

How to pay DEWA bill

Now the question you might have is- “Where can I pay my DEWA bill?”. 

Once you have scanned the charges on the DEWA website’s “Pay Your Bill” section, you can opt to pay the fees.

There will be several payment options, such as debit and credit card or Apple Pay, from which you can select your preferred one.

Once more, you will be able to review your payment details, confirm your transaction, and pay. Upon completing your payment, you will receive an electronic receipt as proof of payment. 

While most people utilize the official DEWA website, you can also use the DEWA Smart App or the Dubai Now App to pay your DEWA bill.

Certain banks such as Emirates NBD, Dubai Islamic Bank, and Mashreq also allow their users to pay their DEWA bills from the bank website itself. 

Tips for reducing your DEWA bill

One of the biggest concerns people have with their DEWA bill is the high charges that may come with it.

Nevertheless, here are some tips to reduce the charges of your DEWA bill:

• Be mindful of peak hour usage, which is generally between 12:00 PM and 06:00 PM, particularly during the summer. Limit the use of non-essential appliances during this period to reduce charges. 

• You can invest in appliances such as a programmable thermostat, which helps keep the home temperature moderate and also helps save on utility bills. 

• Avoid leaving your electric appliances on standby. Many experts state that even standby appliances can consume 5% of your home’s electricity. 

• While air conditioners are used a lot in Dubai, use yours wisely. This includes doing things such as:

  • Setting your aircon at a higher temperature 

  • Choose the right aircon for your apartment (e.g. one with a programmable thermostat)  

  • Keeping curtains/blinds closed during the day when you are not in the property

• Laundry dryers consume a lot of electricity - which is reflected in your DEWA bill. Therefore, many people line-dry their clothes to save on their DEWA bill costs. 

• Switch to energy-efficient appliances such as CFL and LED bulbs.

Conclusion

Managing your DEWA bill effectively is vital to living in Dubai, whether you're a tenant or property owner. From understanding its components to learning how to check and pay your DEWA bill online, this guide provides all the necessary insights to streamline the process. By following the tips for reducing your DEWA bill and resolving common issues, you can make your experience seamless and cost-effective.

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